L.A. Care must follow travel time or distance standards for your care. Those standards help to make sure you can get care without having to travel too long or too far from where you live. Travel time or distance standards depend on the county you live in.
If L.A. Care is not able to provide care to you within these travel time or distance standards, DHCS may approve a different standard, called an alternative access standard. You can review L.A. Care’s Travel time or Distance Standards for where you live. Or call L.A. Care Member Services at 1-888-839-9909 (TTY: 711).
If you need care from a provider and that provider is located far from where you live, call Member Services at 1-888-839-9909 (TTY 711). They can help you find care with a provider located closer to you.
If L.A. Care cannot find care for you with a closer provider, you can ask L.A. Care to arrange transportation for you to go to your provider, even if that provider is located far from where you live.
It is considered far if you cannot get to that provider within the L.A. Care’s travel time or distance standards for your county, regardless of any alternative access standard L.A. Care may use for your ZIP Code.