Helpful Information for Medi-Cal Renewals
L.A. Care provides information and addresses many questions about the Medi-Cal renewal process. The Los Angeles County Department of Public Social Services (DPSS) can also be contacted at 1-866-613-3777 (TTY) 1-800-660-4026 for additional information.
Due to the continuous coverage requirement that was enacted during the public health emergency (PHE), Medi-Cal members have been able to keep their coverage regardless of any changes in circumstances. Once the continuous coverage requirement ends on March 30, 2023, the Los Angeles County Department of Public Social Services (DPSS) will resume Medi-Cal annual renewal redetermination operations on April 1, 2023.
L.A. Care’s call to action for our providers, as trusted partners to their patients, is to conduct outreach and bring awareness to resumption of Medi-Cal renewals through utilizing the following key messages recommended by DHCS:
Visit one of our Community Resource Centers offering on-site Medi-Cal enrollment and renewal assistance for members.
We've developed Medi-Cal Renewal Toolkits for providers. The provider toolkits list resources that providers can utilize to educate and inform members during point of contact visits on the renewal resumption process, to ensure continuity of coverage and avoid gaps in coverage.
Also, the following resources can be used for display in offices and to educate and inform members on the Medi-Cal renewal process. All of the PDF files offer information in all threshold languages.
The Los Angeles County Department of Public Social Services also has a BenefitsCal guide, which has written instructions on the Medi-Cal renewal process. Frequently asked questions and answers are below, along with the following videos about important steps to take.
Additional Member Support
Members who need help with accessing their Medi-Cal coverage, who received notice their Medi-Cal was discontinued, or have any additional coverage questions, should contact the Los Angeles County Department of Public Social Services at 1-866-613-3777 (TTY) 1-800-660-4026, go to benefitscal.com or visit KeepMediCalCoverage.org for more information and to sign up for text or email updates on Medi-Cal renewals.
Every 12 months, DPSS will conduct a review of a Medi-Cal beneficiary’s information to determine if they are still eligible to continue receiving Medi-Cal benefits.
Yes. It is important that beneficiaries respond to county requests for updated information, including renewal packets. The beneficiary does not need to return the paper annual renewal form but they must provide the necessary information requested in the form and sign the form through any of the available means indicated.
Yes. If a beneficiary needs assistance completing their renewal packet, there are agencies across Los Angeles County with bilingual staff who are able to provide Medi-Cal enrollment assistance. To view the list of available agencies, please reference the following link: http://publichealth.lacounty.gov/mch/choi/CHOIContractorListEngSp.pdf
The following Community Resource Centers (CRC) listed below are currently offering assistance with Medi-Cal enrollment and renewals:
2072 E. Palmdale Blvd., Palmdale, CA 93550
3570 Santa Anita Ave, El Monte, CA 91731
696 W. Holt Avenue, Pomona, CA 91768
Metro Los Angeles
1233 S. Western Avenue, Los Angeles, CA 90006
3200 East Imperial Hwy, Lynwood, CA 90262
East Los Angeles
4801 Whittier Blvd., Los Angeles, CA 90022
11721 Rosecrans Avenue, Norwalk, CA 90650
911 North Avalon Blvd., Wilmington, CA 90744
5599 Atlantic Avenue, Long Beach, CA 90805
2864 W. Imperial Hwy, Inglewood, CA 90303
10807 San Fernando Road, Pacoima, CA 91331
If an individual needs help completing their Medi-Cal application or renewal packet, they can call a CRC listed below to schedule an appointment with an application assister.
The annual renewal month is the month in which the beneficiary’s annual renewal is due. Typically, the annual renewal due month is the 11th month after their application month.
Members can find their renewal due date information online by logging in or creating an online account at https://benefitscal.com/ and linking their Medi-Cal case. The renewal due month will be listed in the member’s account under ‘Case Information’. Members can also call DPSS at 1-866-613-3777 Monday – Friday from 7:30 a.m. – 6:30 p.m. (excluding holidays) to request this information.
DPSS will attempt to verify the beneficiary’s information through multiple sources available to the county. If DPSS locates the information needed to redetermine eligibility through the ex parte process, DPSS will complete the annual renewal and send the approval Notice of Action letter.
An annual renewal form will be sent to the beneficiary if DPSS is unable to redetermine continued Medi-Cal eligibility through the ex parte process. Beneficiaries who do not have a valid social security number will not be able to successfully complete the ex parte process and a packet will be sent to have the beneficiary complete their annual Medi-Cal renewal.
Yes. The packet from DPSS will arrive in a yellow envelope.
The beneficiary is provided 60 days to provide the requested information to DPSS. If the requested information is not received by the 60-day due date, Medi-Cal benefits will discontinue at the end of the renewal due month.
The Los Angeles Department of Public Social Services (DPSS) will send the beneficiary a letter to let them know if they still qualify for Medi-Cal coverage. If additional information is needed to renew their coverage, DPSS will send the beneficiary a letter requesting any missing information.
Beneficiaries have up to 90 days from the discontinuation date to provide the information needed to re-establish coverage. After 90 days, beneficiaries will have to submit a new Medi-Cal application.
Requested information can be submitted by mail, in person, online, or phone. Beneficiaries can submit information online by logging in or creating an online account at benefitscal.com. To submit information by phone, beneficiaries can call DPSS at 1-866-613-3777 Monday – Friday from 7:30 a.m. – 6:30 p.m. (excluding holidays).
Yes. DPSS will accept other forms of identification if a California ID is not available. Accepted documents include passports, bus passes or any other form of identification. As a last resort, DPSS will also accept an affidavit.
Individuals experiencing homelessness who are in need of a mailing address to receive/send communication to/from the county may utilize a county district office address closest to them. Please reference the office locations listed on the county website: https://dpss.lacounty.gov/en/resources/offices.html
No, to maintain continuity of coverage for these individuals who would have aged out until the new law takes affect, counties have been instructed to deprioritize these renewals towards the end of the unwinding period.
If a member no longer qualifies for Medi-Cal, they may be able to get health coverage through a Covered California plan.
- For assistance with L.A. Care Covered, individuals can contact L.A. Care directly at 1(800) 222-4239
There is never a fee for beneficiaries to renew their Medi-Cal benefits. Beneficiaries are encouraged to not fall for scammers who threaten to discontinue their Medi-Cal coverage unless they pay a fee.