Pharmacist scanning a prescription container

L.A. Care's Formulary & Pharmacy Services

Understanding your pharmacy benefits.

Pharmacy Services

Special Notice: L.A. Care is encouraging members to use the mail order option to fill prescriptions at Ralphs Pharmacy.
There is more information in the blue box below. We also have frequently asked questions about this service.
Please look at the Ralphs Pharmacy Mail Order FAQ for your specific plan:

An online option to order prescriptions

InternetAn Important Pharmacy Change for Members

L.A. Care is providing members with mail order services through Ralphs pharmacy. This is a free service to members.

Members can get a 90-day supply of maintenance medications through the mail-order pharmacy service or at a participating retail pharmacy location. Maintenance medications are drugs that may need to be taken for a long-term health condition, such as high blood pressure or diabetes. To sign up or log-in to your account to manage prescriptions, order refills and review your prescription status, access Ralphs Pharmacy.

If the medication(s) has no refill(s) remaining, prescribers will need to provide a new prescription. If you prefer to mail in your prescription request to Ralphs, you can print out the form below.

Ralphs Pharmacy Form
Ralphs Pharmacy Form (Spanish)

L.A. Care uses a list of covered drugs called a formulary. Drugs on the list have been chosen for their safety and effectiveness. Your doctor should order drugs from this approved list.

Each plan has its own formulary. You can check if your medication is covered by browsing the formulary document for your health plan listed here. L.A. Care can also provide a copy of the formulary in your preferred language, large print, audio, or alternate format.

Plan Partner Drug Coverage

If you receive health coverage through an L.A. Care Plan Partner – Anthem Blue Cross, Blue Shield of California Promise Health Plan, or Kaiser Permanente – then you must use pharmacies in that Plan Partner’s network. The list of covered drugs may also be different for each Plan Partner. Find a pharmacy and a list of covered drugs by calling your health plan provider.

Restrictions to Coverage

Restrictions to coverage apply to certain prescription drugs. The Pharmacy and Therapeutics Committee develops restrictions to help our members use drugs in the most safe and effective ways. Some restrictions impact overall drug cost, which keeps our members’ drug coverage more affordable. Other restrictions are designed to promote safe use of particular agents, such as opioids. 

Formulary Updates – New drug additions and deletions

L.A. Care formularies are continually updated to provide safe, appropriate, and cost-effective drug therapies. These changes are listed in the documents below.

November 2021 Formulary Updates

October 2021 Formulary Updates

September 2021 Formulary Updates

August 2021 Formulary Updates

July 2021 Formulary Updates

June 2021 Formulary Updates

May 2021 Formulary Updates

April 2021 Formulary Updates

March 2021 Formulary Updates

February 2021 Formulary Updates

January 2021 Formulary Updates

January - December 2020 Formulary Updates

Prior Authorizations

Prior Authorizations and Coverage Exceptions

One type of restriction is called a Prior Authorization (PA). Certain formulary medications require a written Prior Authorization (PA) request to be submitted by the prescribing practitioner for our L.A. Care members. Prior Authorizations are reviewed based on the individual member’s need. Medications that are non-formulary require a written drug exception request, similar to a PA, to be submitted by the prescribing practitioner.

Policies regarding coverage exceptions vary by plan. Please refer to your member handbook for specific coverage exception information.

Step Therapy

Medications that have a step therapy requirement will require you to try medications in a certain order. If your practitioner  feels that you need to use a Step Therapy drug without first trying a first step drug, he or she can submit a Prior Authorization Form with documentation of the medical need.

Quantity Limits

Medications that have a designated quantity limit, require that only the specified maximum amount of medication be filled during a certain period of time. If your practitioner feels that your medical condition requires a quantity of medication exceeding the specified limit, he or she can submit a Prior Authorization Form, along with documentation of medical need.

If you need assistance with the Prior Authorization Request process, please contact L.A. Care Member Services, 1-888-839-9909 (TTY/TDD) 711.

Cost Share

Member cost share varies by plan. Please refer to your member handbook for specific cost share information.