Payments

Make a Payment

Ways to pay your L.A. Care Covered ™ premium

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Welcome to the L.A. Care Family!

Thank you for selecting L.A. Care Covered ™ as your health insurance plan. Here is some important information about paying your monthly premium. 

The premium payment is due on the last day of each month. You can pay online through your L.A. Care Connect account, or by mail.

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Pay Online

Visit L.A. Care Connect to make your monthly payment through your online member account.

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Pay by Mail

Payments should be made payable to L.A. Care Health Plan. Please mail your payment to:

L.A. Care Health Plan
L.A. Care Covered ™
P.O. Box 741507
Los Angeles, CA 90074-1507

- or -

L.A. Care Health Plan
L.A. Care Covered ™ Direct
P.O. Box 740158
Los Angeles, CA 90074-0158

Here are answers to Frequently Asked Questions. You can also call us and we’ll be happy to help you.

When will I receive my first bill?

L.A. Care will send you the first monthly bill as soon as we receive your enrollment information from Covered California.

How do I pay for my first month of coverage?

You can make your first premium payment in one of three ways:
 

  • Create a member log-in and make your first payment through L.A. Care Connect
  • Mail a check or money order to the L.A. Care Covered  payment address or L.A. Care Covered Direct payment address:

L.A. Care Health Plan
L.A. Care Covered ™
P.O. Box 741507
Los Angeles, CA 90074-1507

L.A. Care Health Plan
L.A. Care Covered ™ Direct
P.O. Box 740158
Los Angeles, CA 90074-0158

  • Call our Member Services Department toll-free at 1.855.270.2327 (TTY/TDD 711) to pay by credit or debit card.

When is my monthly payment due?

The premium payment is due on the last day of each month.

If your payment is not received by the 1st of the month for coverage in the same month, your payment will be considered past due and you will be sent a late notice.

 

For example, if we do not receive payment by February 1st for coverage that begins February 1st, your payment is past due.

After I pay my first month of coverage, when should I expect each monthly bill?

L.A. Care will mail or email your monthly bill notice on or before the 5th day of each month.

What forms of payment does L.A. Care accept?

We accept the following forms of payment:

  • e-check (ACH)
  • Personal checks
  • Business checks
  • Cashier’s checks
  • Money orders
  • Visa, MasterCard and Discover debit and credit cards

May I pay by phone if I don't have access to a computer?

Yes. You can pay by phone using e-check, Visa, MasterCard, and Discover credit/debit cards.

 

Please call our Member Services department toll free at 1.855.270.2327 (TTY 711) and let them know you wish to pay your premium by phone.

What information do I need to make a payment by phone?

You will need to provide the following information:
 

  1. Name of Enrollee(s);
  2. Customer number (on bill sent by L.A. Care);
  3. Invoice number (on bill sent by L.A. Care);
  4. Credit card information or checking account number and bank routing number

What forms of payment do you accept online?

We accept the following forms of payment online: e-check, Visa, MasterCard, and Discover debit/credit cards.

What information do I need to pay my bill online?

To pay your bill online, you first need to create an account at L.A. Care Connect. L.A. Care Connect is your secure member site to view and manage your health plan information. 

 

If you are making your first premium payment, you will need your member ID and your date of birth.

Do you accept pre-paid credit cards?

Yes. We accept pre-paid credit cards with the following logos: Visa, MasterCard, and Discover.

What forms of payment do you accept by mail?

We accept personal checks, business checks, money orders, and cashier’s checks.
 

Please remember:
 

  • Make your payment payable to L.A. Care Health Plan.
  • Send in your bill stub with your payment to ensure we credit your account properly.
  • Please do not make your payments payable to Covered California or send payments to Covered California.
  • Mail your payments to the address for your health plan:

L.A. Care Health Plan
L.A. Care Covered ™
P.O. Box 741507
Los Angeles, CA 90074-1507

-or-

L.A. Care Health Plan
L.A. Care Covered ™ Direct
P.O. Box 740158
Los Angeles, CA 90074-0158

What if I lost the return envelope, where should I mail my payment?

If you lost the return envelope we sent you for mailing your payment to us, mail your payment to your plan address below. Please remember to include your bill coupon with your payment and mail to the address for your health plan:

 

L.A. Care Health Plan
L.A. Care Covered ™
P.O. Box 741507
Los Angeles, CA 90074-1507

-or-

L.A. Care Health Plan
L.A. Care Covered ™ Direct
P.O. Box 740158
Los Angeles, CA 90074-0158

May I choose to receive my bills via e-mail instead of by U.S. mail?

Electronic billing is available. Please update your billing preferences through your L.A. Care Connect account. Options are located in "Communication Preferences" available under Quick Links.

What if I lost my bill?

If this is your first premium payment, please call the L.A. Care Covered ™ Member Services toll-free at 1.855.270.2327 (TTY 711) to request a copy of your bill.



If this is not your first premium payment and you have already established a member account, you may print a copy of your bill through L.A. Care Connect.

What if I have other questions about my bill?

If you have other questions about your bill or premium payment, we have a dedicated team ready to assist you. For personalized assistance, please call Member Services at 1.855.270.2327 (TTY 711).

Contact us. We're here to help.

Talk to an L.A. Care representative at 1-855-222-4239 (TTY 711).

  • Monday to Friday from 8:00 a.m. to 8:00 p.m.
  • Saturdays from 8:00 a.m. to 6:00 p.m.
You can also message us 24/7 to request info and a callback.

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