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      Help your patients with redetermination. View our FAQs.

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      See how we support the vision of everyone having fair and just opportunities to be as healthy as possible. 

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L.A. Care's Commitment to Compliance

We're dedicated to following health care industry regulations and laws to ensure patient safety and quality of care

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  2. Compliance Information

Compliance Information

L.A. Care is fully committed to the compliance process, taking steps to ensure that we follow rules and regulations that govern the health care industry. These practices are designed to protect those we serve, holding us accountable to ethical standards and proper business operations. Below you can learn about the many different ways we strive to stay compliant with the law, and to protect the privacy and safety of our members.

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Policies and Compliance
L.A. Care is pleased to offer information about policies and standards that apply to our provider network.
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Doing Business with Us
L.A. Care's Procurement and Contracting Services department oversees the purchasing process to ensure that purchasing policies and standards are followed at all times.
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Board of Governors
Providing accountability for the nation's largest publicly operated health plan.
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Board Meetings
The Board of Governors currently meets on the first Thursday of most months at 1:00 P.M.
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Health Care Fraud Prevention and Reporting
All questionable/suspect claims are thoroughly investigated, and cases are referred to the appropriate Federal and State authorities for prosecution.
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Rights and Responsibilities
Know your rights and responsibilities as an L.A. Care member.

Have Questions? Contact us.

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L.A. Care Health Plan, A Public Entity ©2000-2023
Local Initiative Health Authority For Los Angeles County

LA Care Health Plan

Health Care Coverage

1-888-4LA-CARE (1-888-452-2273)

Provider Information

1-866-LACARE6 (1-866-522-2736)

Medi-Cal Member Services

1-888-839-9909 (TTY 711) 24 hours a day

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1-855-270-2327 (TTY 711)  24 hours a day

PASC-SEIU Member Services

1-844-854-7272 (TTY 711)  24 hours a day

L.A. Care Medicare Plus (HMO D-SNP) Member Services

1.833.LAC.DSNP (1-833-522-3767) (TTY 711)  24 hours a day

L.A. Care Health Plan representatives are available 24 hours a day, 7 days a week, including holidays to help you.

  • Home
  • Become a Member
    • Medi-Cal
      • Plan Overview
      • Plan Partners
      • Benefits
      • Do I Qualify?
      • How to Join
    • Medicare Plus
      • Plan Overview
      • Benefits
      • How to Enroll
    • L.A. Care Covered
      • Plan Overview
      • Shop Plans
      • Benefits
      • How to Enroll
    • PASC-SEIU Plan
      • Plan Overview
      • Benefits
      • How to Join
  • For Members
    • Welcome to L.A. Care
      • Getting Started
      • Member ID Card
      • Member Documents
      • Medi-Cal Member Handbook
      • My L.A. Care Covered
      • Make a Payment
      • Rights & Responsibilities
      • About Your Health Plan
      • Member Newsletters
      • Health News and Advisories
    • Getting Care
      • Know Your Care Options
      • Appointments
      • Routine Exams
      • Urgent Care
      • Emergencies
      • Nurse Advice Line
      • Pharmacy Services
      • Behavioral Health
      • Dental Services
      • Vision
      • Teladoc
      • Continuity of Care
    • Member Support
      • L.A. Care Community Link
      • Interpretation & Translation
      • Transportation
      • Care Management
      • Enhanced Care Management
      • Long Term Services and Supports
      • Community Supports
      • Grievance Information
      • Grievance Form
      • Medi-Cal Renewals
    • Need to Pay Your Premium?

      L.A. Care Covered members can visit our Make a Payment web page for billing information.

  • For Providers
    • Provider Central
      • Provider Sign in
      • Join Our Network
      • Elevating the Safety Net
      • Provider Programs
      • Utilization Management
      • Policies and Compliance
      • Frequently Asked Questions
      • News and Advisories
    • Claims and EDI
      • Submitting a Claim
      • ICD-10
      • Using EDI
      • Submitting Encounter Data
    • Provider Resources
      • Elevating Clinical Quality + P4P
      • Enhanced Care Management
      • Care Management
      • Community Supports
      • Medi-Cal Redetermination
      • Pharmacy Services
      • Provider Training
      • Forms and Manuals
      • Tools and Toolkits
      • Health Information Technology
    • Medi-Cal Renewals

      Help your patients with redetermination. View our FAQs.

  • Healthy Living
    • Community Engagement
      • Community Resource Centers
      • Health Promoters
      • Caregiver Resources
      • Consumer Advisory Committees
    • Health Resources
      • Commitment to Access to Care
      • Healthy Living & Prevention
      • Health & Wellness Videos
      • Maternity Care Programs
      • Health Ed Audio Library
    • Stay Active, Healthy & Informed

      Visit our Community Resource Centers for free classes, programs and services to enhance your health and well-being.

  • About Us
    • About L.A. Care
      • Mission, Vision and Values
      • Medicaid Matters
      • Health Equity
      • Board of Governors
      • Operational Excellence
      • History and Awards
      • Grantmaking
      • Careers
      • Contact Us
    • Public Meetings
      • Board Meetings
      • Committee Meetings
      • Public Advisory Committees
    • Media Center
      • Newsroom
      • Fact Sheet
      • Media Kit
      • Annual Reports
      • Videos
      • We Are L.A. Care
    • Health Equity

      See how we support the vision of everyone having fair and just opportunities to be as healthy as possible. 

  • Find a Doctor
  • Find a Doctor