Getting Care

Know your Care Options

Knowing where to go when you need care affects how long you wait and, in some cases, how much you pay.

Type of Care
Examples of Services
How to Access
Cost

Nurse Advice Line

Type of Care

Licensed Nurse

Talk to a nurse 24/7.

No wait time

Examples of Services
  • Self-care advice
  • Answers to health questions
  • Choosing where to get care
How to Access
Cost
  • Medi-Cal: $0
  • Cal MediConnect: $0
  • L.A. Care Covered™: $0
  • PASC-SEIU Plan: $0

Primary Care

Type of Care

Primary Care Provider (PCP)

Call your PCP first when you need care.

10 business days or less

Some same-day appointments

Examples of Services
How to Access
Cost
  • Medi-Cal: $0
  • Cal MediConnect: $0
  • L.A. Care Covered™: $0 - $65
  • PASC-SEIU Plan: $5

Urgent Care

Type of Care

Telehealth

Talk with a doctor over the phone or online.

Minutes to hours

Examples of Services
  • Cold, flu, fever
  • Rashes
  • Infections (skin, eye, ear, UTI)
  • Respiratory (wheezing, cough)
  • Stomach
    (pain, vomiting, diarrhea)
  • Minor injuries (burns, sprains)
How to Access
Cost
  • Medi-Cal: $0
  • Cal MediConnect: $0
  • L.A. Care Covered™: $0
  • PASC-SEIU Plan: $0
Type of Care

Retail Clinics

Located in a retail pharmacy, and staffed by a nurse practitioner.

Minutes to hours

Schedule a visit and check walk-in wait times online

Examples of Services
  • Cold, flu, fever
  • Rashes
  • Infections (skin, eye, ear, UTI)
  • Respiratory (wheezing, cough)
  • Stomach
    (pain, vomiting, diarrhea)
  • Minor injuries (burns, sprains)
How to Access
Cost
  • Medi-Cal: $0
  • Cal MediConnect: $0
  • L.A. Care Covered™: $5 - $65
Type of Care

Urgent Care Center

Receive same day care from doctors, even after hours and weekends.

Minutes to hours

Examples of Services
  • Cold, flu, fever
  • Rashes
  • Infections (skin, eye, ear, UTI)
  • Respiratory (wheezing, cough)
  • Stomach
    (pain, vomiting, diarrhea)
  • Minor injuries (burns, sprains)
How to Access
Cost
  • Medi-Cal: $0
  • Cal MediConnect: $0
  • L.A. Care Covered™: $5 - $65
  • PASC-SEIU Plan: $5

Emergency Care

Type of Care

Emergency Room (ER)

Care for life threatening conditions. Do not use the ER for routine care or mild illness.

Wait depends on how sick/hurt you are

Examples of Services
  • Chest pain
  • Sudden vision changes
  • Weakness, trouble talking
How to Access
  • Call 911 or go to the nearest hospital emergency room
Cost
  • Medi-Cal: $0
  • Cal MediConnect: $0
  • L.A. Care Covered™: $50 - $400
  • PASC-SEIU Plan: $35

If you need further assistance, contact L.A. Care Member Services at 1.888.452.2273 (1.888.4LA.Care) (TTY 711), 24 hours a day, 7 days a week, including holidays. Provider Directory for all Lines of Business can be found here.

Medi-Cal, Cal MediConnect, L.A. Care Covered and PASC-SEIU Plan members may use telehealth services. Medi-Cal Members who have additional Medicare coverage may not be able to use telehealth services. All telehealth services may not be covered by your health plan. Please refer to your plan handbook or call L.A. Care at the number on your ID card.