As a member of L.A. Care, you will get our L.A. Care Identification (ID) card. You must show your L.A. Care ID card and your Medi-Cal Benefits Identification Card (BIC) when you get health care services or prescriptions. Your Medi-Cal BIC card is the benefits identification Card sent to you by the State of California. You should always carry all health cards with you.
Your L.A. Care ID and Medi-Cal BIC cards look like the examples below:
You may print a temporary ID card at L.A. Care Connect. If you do not get your L.A. Care ID card within a few weeks after your enrollment date, or if your L.A. Care ID card is damaged, lost, or stolen, call Member Services at 1-888-839-9909 (TTY: 711) right away. L.A. Care will send you a new card for free.
If you do not have a Medi-Cal BIC card or if your card is damaged, lost, or stolen, call the local county office. Visit the Los Angeles County DHCS website or to find your local county office, visit to the DHCS website.