Changing Health Plans

You may leave L.A. Care and join another health plan in your county of residence at any time.

Call Health Care Options at 1-800-430-4263 (TTY: 1-800-430-7077 or 711) to choose a new plan. You can call between 8:00 a.m. and 6:00 p.m. Monday through Friday. You may also visit the Health Care Options website. 

It takes up to 30 days to process your request to leave L.A. Care and enroll in another plan in your county if there are no issues with the request. To find out the status of your request, call Health Care Options at 1-800-430-4263 (TTY: 1-800-430-7077 or 711).

If you want to leave L.A. Care sooner, you may ask Health Care Options for an expedited (fast) disenrollment. If the reason for your request meets the rules for expedited disenrollment, you will get a letter to tell you that you are disenrolled.

Members who can request expedited disenrollment include, but are not limited to:

  • Children receiving services under the Foster Care or Adoption Assistance Programs
  • Members with special health care needs
  • Members already enrolled in Medicare or another Medi-Cal or commercial managed care plan.

You may ask to leave L.A. Care in person at your local county health and human services office.
Find your local office, or call Health Care Options at 1-800-430-4263 (TTY: 1-800-430-7077 or 711).