You know your health care needs best, so it is best if you choose your PCP.
It is best to stay with one PCP so they can get to know your health care needs. If you want to change to a new PCP, you can change anytime.
You must choose a PCP who is in the L.A. Care provider network and is taking new patients.
Your new choice will become your PCP on the first day of the next month after you make the change.
To change your PCP, call L.A. Care Member Services at 1-888-839-9909 (TTY: 711). You may also change your PCP by logging onto the L.A. Care Connect member portal.
L.A. Care can change your PCP if:
- the PCP is not taking new patients
- has left the L.A. Care network
- does not give care to patients your age
- or if there are quality concerns with the PCP that are not resolved
L.A. Care or your PCP may also ask you to change to a new PCP if you cannot get along with or agree with your PCP, or if you miss or are late to appointments.
If L.A. Care needs to change your PCP, L.A. Care will tell you in writing.
If your PCP changes, you will get a letter and new L.A. Care member ID card in the mail. It will have the name of your new PCP. Call L.A. Care Member Services at 1-888-839-9909 (TTY: 711) if you have questions about getting a new ID card.
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