Your Responsibilities

As a member of L.A. Care, you have certain rights and responsibilities.
This page explains your responsibilities and the other page in this section, Your Rights, explains your rights.

L.A. Care members have these responsibilities:

  • To treat your doctor, all providers and staff with courtesy and respect. You are responsible for being on time for your visits or calling your doctor’s office at least 24 hours before your visit to cancel or reschedule
  • To give correct information and as much information as you can to all of your providers and L.A. Care
  • To get regular check-ups and tell your doctor about health problems before they become serious
  • To talk over your health care needs with your doctor, develop and agree on goals, do your best to understand your health problems, and follow the treatment plans and instructions you both agree on
  • To supply information (to the extent possible) that the organization and its practitioners and providersneed in order to provide care
  • To follow plans and instructions for care that they have agreed to with their practitioners
  • To understand their health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible
  • To report health care fraud or wrongdoing to L.A. Care. You can do this without giving your name by calling the L.A. Care Compliance Helpline toll-free at 1-800-400-4889, or going to lacare.ethicspoint.com. You can also report fraud or wrongdoing at the California Department of Health Care Services (DHCS) Stop Medi-Cal Fraud website or call the DHCS Medi-Cal Fraud and Abuse Hotline toll-free at 1-800-822-6222.