Thank you for joining L.A. Care Health Plan (L.A. Care). L.A. Care is a health plan for people who have Medi-Cal. L.A. Care is also called the Local Initiative Health Authority for Los Angeles County. But you can call us “L.A. Care.” L.A. Care works with the State of California to help you get the health care you need. L.A. Care is a local public entity. In fact, we are the largest publicly-operated health plan in the nation. We serve people who live in Los Angeles County (called our “service area”). L.A. Care also works with four (4) Health Plan Partners (L.A. Care is also considered a “Health Plan Partner”) to provide health care services to our members. When a Medi-Cal member joins L.A. Care, the member may choose to get services through any Health Plan Partner listed below as long as the plan choice is available.
- Anthem Blue Cross
- Blue Shield of California Promise Health Plan
- Kaiser Permanente
- L.A. Care Health Plan
This is an online version of the 2020 Member Handbook. It has been edited and reformatted to be more accessible on digital devices.
This Member Handbook tells you about your coverage under L.A. Care. Please read it carefully and completely. It will help you understand and use your benefits and services. It also explains your rights and responsibilities as a member of L.A. Care. If you have special health needs, be sure to read all sections that apply to you.
This Member Handbook is also called the Combined Evidence of Coverage (EOC) and Disclosure Form. It is a summary of L.A. Care rules and policies and based on the contract between L.A. Care and the Department of Health Care Services (DHCS). If you would like to learn exact terms and conditions of coverage, you may request a copy of the complete contract between L.A. Care and DHCS at 1-888-839-9909 (TTY: 711).
You may ask for another copy of the Member Handbook at no cost to you. You may also request, at no cost, a copy of the L.A. Care non-proprietary clinical and administrative policies and procedures.
L.A. Care is here to help. If you have questions, call 1-888-839-9909 (TTY: 711).
L.A. Care is here 24 hours a day 7 days a week including holidays. The call is toll free.
L.A. Care Health Plan
1055 W. 7th Street, 10th Floor
Los Angeles, CA 90017