Notice of Non-Discrimination

Discrimination Is Against The Law

Discrimination is against the law. L.A. Care follows state and federal civil rights laws.

L.A. Care does not unlawfully discriminate, exclude people or treat them differently because of:

  • sex
  • race
  • color
  • religion
  • ancestry
  • national origin
  • ethnic group identification
  • age
  • mental disability
  • physical disability
  • medical condition
  • genetic information
  • marital status
  • gender
  • gender identity or
  • sexual orientation

L.A. Care provides:

  • Free aids and services to people with disabilities to help them communicate better, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats and other formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact L.A. Care Member Services 24 hours a day, 7 days a week, including holidays by calling 1-888-839-9909. Or, if you cannot hear or speak well, please call (TTY: 711) to use the California Relay Service.

How to File a Grievance

If you believe that L.A. Care has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation, you can file a grievance with L.A. Care’s Civil Rights Coordinator.

You can file a grievance by phone, in writing, in person, or electronically.

By Phone: 
Call 1-213-694-1250 ext. 4292 between 8:00 a.m. – 5:00 p.m.
You may also call L.A. Care Member Services at 1-888-839-9909 24 hours a day, 7 days a week, including holidays. This call is toll free.
Or, if you cannot hear or speak well, please call (TTY: 711) to use the California Relay Service.

In Writing:
Fill out a complaint form or write a letter and send it to:

Civil Rights Coordinator
c/o Appeals & Grievances Department
L.A. Care Health Plan
1055 West 7th Street, 10th Floor
Los Angeles, CA 90017
Phone: 1-213-694-1250 ext. #4292 (TTY 711)
Email: civilrightscoordinator@lacare.org

In Person
Visit your doctor’s office or L.A. Care and say you want to file a grievance

Electronically:
Fill out and submit the online Grievance Form

Office of Civil Rights – California Department of Health Care Services

You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically.

By Phone:
Call 1-916-440-7370. If you cannot speak or hear well, please call TTY: 711 (Telecommunications Relay Service).

In Writing:
Fill out a complaint form or send a letter to:

Deputy Director, Office of Civil Rights
Department of Health Care Services
Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413

You can get complaint forms at the DHCS website.

Electronically:
Send an email to CivilRights@dhcs.ca.gov

Office of Civil Rights – U.S. Department of Health and Human Services

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights by phone, in writing, or electronically.

By Phone:
Call 1-800-368-1019. If you cannot speak or hear well, please call TTY: 1-800-537-7697 or 711 (California Relay Service).

In Writing:
Fill out a complaint form or send a letter to:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at the HHS website.

Electronically:
Visit the Office of Civil Rights Complaint Portal