2024 Medi-Cal Member Handbook

 

Important Phone Numbers

L.A. Care

  • L.A. Care member services 1-888-839-9909 (TTY: 711)
  • Medi-Cal Rx – 1-800-977-2273 (TTY 800-977-2273 and press 5 or 711)
  • L.A. Care’s 24-Hour Nurse Advice Line 1-800-249-3619 (TTY: 711)
  • L.A. Care Compliance Helpline 1-800-400-4889
  • L.A. Care/Blue Shield of California Community Resource Centers – 1-877-287-6290
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – East L.A. 1-213-438-5570
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – El Monte 1-213-428-1495
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Inglewood 1-310-330-3130
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Lincoln Heights 1-213-294-2840
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Long Beach 1-562-256-9810
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Lynwood 1-310-661-3000
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Metro L.A. 1-213-428-1457
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Norwalk 1-562-651-6060
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Palmdale 1-213-438-5580
  • L.A. Care/Blue Shield of California Promise Health Plan Family Resource Center – Panorama City 1-213-438-5497
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Pomona 1-909-620-1661
  • L.A. Care/Blue Shield of California Promise Health Plan Community Resource Center – Wilmington 1-213-428-1490

Disability Services

Children’s Services

California State Services

  • California State Department of Health Services (DHCS) 1-916-636-1980
  • Medi-Cal Managed Care Office of the Ombudsman 1-888-452-8609
  • Medi-Cal Dental Program (Denti-Cal) 1-800-322-6384 (TTY: 1-800-735-2922)
  • California Department of Social Services (CDSS) 1-800-952-5253
  • Department of Managed Health Care (DMHC) 1-888-466-2219 (1-888-HMO-2219) (TTY: 1-877-688-9891)

Health Care Options

Other Agencies:

  • U.S. Office for Civil Rights 1-866-627-7748
  • Social Security Administration Supplemental Social Income (SSI) 1-800-772-1213
  • Los Angeles County - Department of Public Social Services (DPSS): Customer Service Center 1-866-613-3777 (TTY: 1-800-660-4026)
  • Los Angeles County Department of Health Services 1-213-240-8101
  • Los Angeles County Department of Mental Health 1-800-854-7771
  • Women, Infant and Children Program (WIC) 1-888-942-9675