Sensitive Services & Confidential Communication Requests

If you are of the age and capacity to consent to sensitive services, you are not required to get any other member’s authorization to get sensitive services or to submit a claim for sensitive services. You can read more about sensitive services in the Sensitive care section of this handbook.

You can ask L.A. Care to send communications about sensitive services to another mailing address, email address, or telephone number that you choose. This is called a “request for confidential communications.” If you request confidential communications, L.A. Care will not give information on your sensitive care services to anyone else without your written permission. If you do not give a mailing address, email address, or telephone number, L.A. Care will send communications in your name to the address or telephone number on file.

L.A. Care will honor your requests to get confidential communications in the form and format you asked for. Or we will make sure your communications are easy to put in the form and format you asked for. We will send them to the place you choose. Your request for confidential communications lasts until you cancel it or submit new request for confidential communications.
To make a confidential communications request, please contact Member Services at 1-888-839-9909 (TTY 711).

A Member who may consent to receive sensitive services is not required to obtain any other member’s authorization to receive sensitive services or to submit a claim for sensitive services.

L.A. Care will direct communications regarding sensitive services to a member’s alternate designated mailing address, email address, or telephone number or, in the absence of a designation, in the name of the member at the address or telephone number on file.
L.A. Care must not disclose medical information related to sensitive services to any other member without express written authorization from the member receiving care.
L.A. Care will accommodate requests for confidential communication in the form and format requested, if it is readily producible in the requested form and format, or at alternative locations. A member’s request for confidential communication related to sensitive services will be valid until the member revokes the request or submits a new request for confidential communications.

Please call us at the number on your ID card, or write to us to find out about how to request any of the above. You will need to submit your request in writing, and tell us certain information. We can send you the form(s).