When you need health care:

  • Call your PCP
  • Have your L.A. Care ID number ready on the call
  • Leave a message with your name and phone number if the office is closed
  • Take your Medi-Cal Benefits Identification Card (BIC) and L.A. Care ID card to your appointment
  • Ask for transportation to your appointment, if needed
  • Ask for language assistance or interpretation services, if needed
  • Be on time for your appointment, arriving a few minutes early to sign in, fill out forms and answer any questions your PCP may have
  • Call right away if you cannot keep your appointment or will be late
  • Have your questions and medication information ready in case you need them

If you have an emergency, call 911 or go to the nearest emergency room.

Getting to your appointment

If you don’t have a way to get to and from your health care services and appointments, we can help arrange transportation for you.
Transportation help is available for services and appointments that are not related to emergency services and you may be able to get a free ride.
This service, called medical transportation, is not for emergencies.
If you are having an emergency, call 911.

You can learn more about these services on the Non-Emergency Medical Transportation page.

Canceling and rescheduling

If you can’t make your appointment, call your provider’s office right away.
Most doctors ask you to call 24 hours (1 business day) before your appointment if you have to cancel.
If you miss repeated appointments your doctor may not want to see you as a patient anymore.