LIVE Instructor-led Trainings Now Available Through May 29, 2025
Get a head start by joining one of our interactive, instructor-led training sessions. Can’t make a session? Additional training resources and office hours will be available after launch.
In order to participate in the training sessions, you must meet certain prerequisites:
- You must be a contracted L.A. Care Provider
- Training and access for third party-billers and or non-contracted providers is not available at this time; more details will be shared in the coming weeks.
- Training and access for third party-billers and or non-contracted providers is not available at this time; more details will be shared in the coming weeks.
- You must have access to the new Provider Portal PRIOR to the trainings
- If you need access to the new Provider Portal, please contact your Provider Portal Admin within your organization, they will be able to grant you access.
- If you are unsure who your Provider Portal Admin is, please contact your immediate Supervisor/Manager or your L.A. Care Provider Network Account Manager.
- If you have received an activation email, but are still having problems setting up your account, please submit an email request.
Already have access? You don't have to wait! Sign in to the new Provider Portal.
New Portal Features
The new Provider Portal provides an intuitive, user-friendly interface that supports easy adoption of this exciting new technology. It has enhanced capabilities that allows you to do more online, with streamlined process flows that enable you to interact more efficiently with us through the portal.
- Prior Authorizations: Submit a Service Authorization Request, attach/review relevant documents, and check the status of an authorization in the new portal.
- Claims: Check status of a claim, including remittance advice information, coverage plan, deductibles, and primary and secondary payer information.
- Guided Registration: Directly contracted providers will have the ability to create and manage accounts.
- Comprehensive Patient Information: Access detailed patient information, including plan coverage, claims, and authorizations, all in one place.
- Interactions: Executive contacts and administrative users will be able to submit inquiries via the portal directly to their L.A. Care Provider Network Account Manager.
- Provider Attestation: Providers can self-attest that their information is correct for ownership changes. L.A. Care teams can now track this process digitally rather than manually.
- Expanded Provider Details: More robust information available when searching a provider such as practitioner details, associated offices and credentials.
Training
To help you confidently navigate the new Provider Portal, we've created easy-to-follow Quick Reference Guides and will be adding training session materials soon.
Quick Reference Guides - single-topic guides to help you get started.
Claims Search & View Reference Guide
Member 360 Reference Guide
Registration Reference Guide - Coming Soon
Self-Attestation Reference Guide - Coming Soon
Service Authorization Request (SAR) Reference Guide - Coming Soon
Training Presentations and Recordings - A library of on-demand training presentations and recorded webinars designed to guide users through key features and updates of the Provider Portal. These resources support self-paced learning and can be referenced at any time.
- Coming Soon
Provider Portal Admin User Training and General Provider Portal Training - Training materials and resources tailored for both portal administrators and general users. This section includes step-by-step guides and session recordings to assist with user setup, permissions and overall navigation of the Provider Portal.
- Coming Soon
Frequently Asked Questions
We also offer a set of frequently asked questions that stemmed from our provider audience at an informational webinar.
Need Portal Access?
Users can request access through their organization's Provider Portal Admin. If you are unsure who your Provider Portal Admin is, please contact your immediate supervisor/manager or L.A. Care Provider Network Account Manager.
If you are a third-party biller or non-contracted provider, access is not available at this time. However, you can find important information to assist you with claims and eligibility information on our Claims page.
Questions?
The new Provider Portal marks the beginning of a broader initiative to modernize and elevate the provider experience at L.A. Care. This launch is just the first in a series of innovative, technology-drive solutions that we'll be rolling out over the next year to streamline workflows and better support your practice.
If you have general questions about the Provider Portal, please reach out to your provider network account manager, or send us a message.