Medi-Cal Renewals/Redetermination

L.A. Care addresses many of the questions members have about renewing Medi-Cal coverage below. For any questions you may have that aren't covered, please call the L.A. County Department of Public Social Services (DPSS) number at 1-866-613-3777 (TTY) 1-800-660-4026. You can also go to benefitscal.com or visit Keep Medi-Cal Coverage for more information and to sign up for text or email updates on Medi-Cal renewals.

Due to the continuous coverage requirement that was enacted during the public health emergency (PHE), Medi-Cal beneficiaries have been able to keep their coverage regardless of any changes in circumstances. Once the continuous coverage requirement ends on March 30, 2023, the Los Angeles County Department of Public Social Services (DPSS) will resume Medi-Cal annual renewal redetermination operations on April 1, 2023.

UPDATE YOUR CONTACT INFORMATION

Make sure the county has your current name, mailing address, phone number, email address, or other contact information if it has changed. If your information has changed, you can update it online at benefitscal.com, or by calling 1-866-613-3777 (TTY) 1-800-660-4026. This way, the county can contact you about your Medi-Cal.

CHECK YOUR MAIL

The county will mail you a letter about your Medi-Cal eligibility. You may need to complete a renewal form. If you’re sent a renewal form, submit your information by mail, phone, in person, or online, so you don’t lose your coverage.

CREATE OR CHECK YOUR ONLINE ACCOUNT

Create or check your BenefitsCal account to sign up to get text or email alerts about your case.

COMPLETE YOUR RENEWAL FORM (if you get one)

If you received a renewal form in the mail, you may submit your information by mail, phone, in person, or online to help avoid a gap in your Medi-Cal coverage.

Resources

Get assistance at our Community Resource Centers. All Centers in the flyer below are offering assistance with Medi-Cal enrollment and renewals.

Community Resource Center: Renewal Assistance Flyer

Questions?

If you have any questions, or need help with accessing your Medi-Cal coverage, or if your Medi-Cal was discontinued, please contact the Los Angeles County Department of Public Social Services at 866-613-3777 (TTY) 1-800-660-4026, go to benefitscal.com or visit KeepMediCalCoverage.org for more information and to sign up for text or email updates on Medi-Cal renewals.

The Los Angeles County Department of Public Social Services also has a BenefitsCal guide, which has written instructions on the Medi-Cal renewal process. In addition, frequently asked questions and answers are below, along with videos about important steps to take.

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What is the Medi-Cal annual renewal redetermination process?

Every 12 months, DPSS will conduct a review of your information to determine if you are still eligible to receive Medi-Cal benefits and have your Medi-Cal enrollment renewed to the following year.

Why do I have to renew my Medi-Cal?

Though some members may be renewed automatically, some Medi-Cal beneficiaries must renew their Medi-Cal benefits each year, on time, to keep their health care coverage. If the Los Angeles Department of Public Social Services (DPSS) is able to confirm your income information automatically, you will be sent an approval Notice of Action (NOA) letter and a renewal packet. The forms in the packet must be filled out and returned to DPSS by the due date listed in the packet. If you have questions about renewing your health care coverage, please call DPSS.

How do I know when my renewal month is?

The annual renewal month is the month in which your annual renewal is due. Typically, the annual renewal due month is the 11th month after your application month. For example, if you applied in August, your annual renewal due month is usually set to the following July. You can also determine your renewal month by calling DPSS.

You can find your renewal due date information online by logging in or creating an online account at https://benefitscal.com/ and linking your Medi-Cal case. The renewal due month will be listed in your account under ‘Case Information’. You can also call DPSS at 1-866-613-3777 Monday – Friday from 7:30 a.m. – 6:30 p.m. (excluding holidays) to request this information.

How long do I have to complete my renewal packet before I get disenrolled from Medi-Cal?

You are given 60 days to provide the requested information to DPSS. If the requested information is not received by the 60-day due date, Medi-Cal benefits will discontinue at the end of the renewal due month. You have up to 90 days from the discontinuation date to provide the information needed to re-establish coverage. After 90 days, you will have to submit a new Medi-Cal application.

How can I update my information?

If your name has changed, you have moved to a different address, changed your telephone number, or need to correct any of your personal information, please call the Los Angeles County Department of Public Social Services at 1-866-613-3777 (TTY) 1-800-660-4026 Monday – Friday from 7:30 a.m. – 6:30 p.m. (excluding holidays) or visit benefitscal.com. You can also go to KeepMediCalCoverage.org for more information and to sign up for text or email updates on Medi-Cal renewals.

What happens after I return my renewal packet?

The Los Angeles Department of Social Services (DPSS) will send you a letter to let you know if you still qualify for Medi-Cal coverage. If additional information is needed to renew your coverage, DPSS will send you a letter requesting any missing information.

I have had some changes to my household, what do I need to do to keep my Medi-Cal coverage when the continuous coverage requirement ends and Medi-Cal redeterminations resume?

You are required to report any changes in your household, such as income, if someone becomes pregnant, a new household member, and any changes to your local county office so that you can continue to receive your Medi-Cal coverage when the Medi-Cal redetermination process resumes. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services (DPSS) at 1-866-613-3777 (TTY) 1-800-660-4026 Monday – Friday from 7:30 a.m. – 6:30 p.m. (excluding holidays) to report any changes. You can also go to KeepMediCalCoverage.org for more information and to sign up for text or email updates on Medi-Cal renewals.

Do I have to fill out and return renewal packets when I receive them?

Yes. It is important that you respond to county requests for updated information, including renewal packets. The county needs your latest information to renew your Medi-Cal coverage and see if you qualify for no-cost or lower cost coverage. You do not need to return the paper annual renewal form but you must provide the necessary information requested in the form and sign the form through any of the available means indicated.

Will I lose my Medi-Cal coverage if I got a raise while the continuous coverage requirement is in place?

You need to report all income changes to your local county office. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services at 1-866-613-3777 (TTY) 1-800-660-4026 to report any changes. You will not lose your Medi-Cal coverage while the continuous coverage requirement is in place if your income goes up or your household changes. You can also go to KeepMediCalCoverage.org for more information and to sign up for text or email updates on Medi-Cal renewals.

I moved. What should I do to change my address?

Go to benefitscal.com or call the Los Angeles County Department of Public Social Services (DPSS) at 1-866-613-3777 (TTY) 1-800-660-4026 to update your information. You can also go to KeepMediCalCoverage.org for more information and to sign up for text or email updates on Medi-Cal renewals.

I received a renewal packet in the mail can someone help me complete it?

Yes. If you need help completing your renewal packet, there are agencies across Los Angeles County with bilingual staff who are able to provide Medi-Cal enrollment assistance. View a list of available agencies.

If you need help completing your Medi-Cal application or renewal packet, call a CRC listed below to schedule an appointment with an application assister.

The following Community Resource Centers (CRC) listed below are currently offering assistance with Medi-Cal enrollment and renewals:

• Palmdale - 2072 E. Palmdale Blvd., Palmdale, CA 93550 - 1-213-438-5580

• El Monte - 3570 Santa Anita Ave, El Monte, CA 91731 - 1-213-428-1495

• Pomona - 696 W. Holt Avenue, Pomona, CA 91768 - 1-909-620-1661

• Metro L.A. - 1233 S. Western Avenue, Los Angeles, CA 90006 - 1-213-428-1457

• Lynwood - 3200 East Imperial Hwy, Lynwood, CA 90262 - 1-310-661-3000

• East L.A. - 4801 Whittier Blvd., Los Angeles, CA 90022 - 1-213-438-5570

• Norwalk - 11721 Rosecrans Avenue, Norwalk, CA 90650 - 1-562-651-6060

• Wilmington - 911 North Avalon Blvd., Wilmington, CA 90744 - 1-213-428-1490

• Long Beach - 5599 Atlantic Avenue, Long Beach, CA 90805 - 1-562-256-9810

• Inglewood - 2864 W. Imperial Hwy, Inglewood, CA 90303 - 1-310-330-3130

• Panorama City (opening January 2024) - 7868 Van Nuys Blvd, Panorama City, CA 91402 - 1-213-438-5497 (providing assistance over the phone)

If you need help completing your Medi-Cal application or renewal packet, you can call a CRC listed to schedule an appointment with an application assister.

How do I report a change if I have SSI?

If you get SSI, do not have a U.S. mailing address, and are unable to change your address online, you can report your change by:

Calling 1.800.772.1213 (TTY 1-800-325-0778) Monday – Friday, 8:00 a.m. – 7:00 p.m.
Contacting your local Social Security Office

If you get SSI, Social Security will process your Medi-Cal renewal. If you have questions, call 1-800-772-1213, or contact your local Social Security office.

Is there a fee to renew my Medi-Cal?

There is never a fee for members to renew their Medi-Cal benefits. Members are encouraged to not fall for scammers who threaten to discontinue their Medi-Cal coverage unless they pay a fee.