Health Education/ Cultural & Linguistic Services Tools
As a benefit of partnering with L.A. Care, we offer you and your patients several types of health education resources.
Health education materials for your patients
We proudly offer health education materials that are medically accurate, culturally sensitive and linguistically appropriate.
To order materials please visit our self-service portal. If you are a first time user, you will need to create a new account. (this is different from your L.A. Care Provider Portal account).
All contracted providers may order these health education materials at no cost.
Note: You can request written health education material in your patients preferred language or alternative formats such as large print.
To begin the request for alternative format of written health education materials for members please email us.
Additional Resources
Help your patients find health education resources online.
Information on topics such as asthma, oral health, pregnancy and more - all in a printer friendly format.
Creating and Choosing Easy-to-Read Materials
Health education classes for your patients
Free wellness classes are available for members and the community at L.A. Care’s Family Resource Centers and Community Resource Centers located in Boyle Heights, East L.A., Inglewood, Lynwood, Metro L.A., Pacoima, Palmdale and Pomona. Our most popular classes are exercise and healthy cooking.
In addition, L.A. Care Health Plan makes available health education and cultural linguistic services at no cost to direct line of business members (MCLA, PASC-SEIU, LACC, and CMC). Health education consults are provided over the telephone, virtually or by group appointments. Topics include smoking cessation, weight management, diabetes self-management and more.
Consults with a Registered Dietitian for Medical Nutrition Therapy for common conditions, such as diabetes and hypertension, are also available by provider referral. If you would like to refer members for Health Education or Medical Nutrition Therapy, please complete the respective form and fax it to us.
Education and Support Programs for Patients with Asthma, COPD, Diabetes/CKD and/or a High-Risk Pregnancy
- Updated “L.A. Cares About Asthma,” "L.A. Care's About COPD," “L.A. Cares About Diabetes/CKD” and “Healthy Pregnancy” programs focusing on education and support.
- Identified members are sent a welcome letter inviting them to create an account for L.A. Care’s health and wellness portal, My Health in MotionTM (MyHIM).
- MyHIM houses multiple resources including health education materials and videos, access to health coaches via messaging, and self-paced workshops.
- Health education materials and access to telephone consults are available for members unable to access MyHIM online.
- To refer a patient, please use the Health Education, Cultural and Linguistic Services referral link above.
Prenatal and Postpartum Care Tools and Resources
- HEDIS Tip Sheet: Postpartum Care
- HEDIS Tip Sheet: Timeliness of Prenatal Care
- Get Instructions on how to refer pregnant members to No-Cost Doula Services available through the LA County Department of Public Health.
- Letter to Hospital Administrators regarding scheduling of postpartum visit prior to discharge.
Perinatal health providers can reduce pregnancy-related preventable deaths, severe illnesses, and associated health disparities by addressing implicit bias.
Access learning modules addressing birthing bias in California.
Provider Toolkit for Serving Diverse Populations
The following toolkit will assist you in providing high quality, effective, and compassionate care to your patients and help you meet the changing service requirements as required by state and federal regulatory agencies:
The toolkit contents are organized in five sections which contain helpful information and tools that can be reproduced and used as needed:
Section 1: What You Need to Know
Section 2: Interaction with a Diverse Patient Base
Section 3: Crossing Barriers: Communication Across Language Barriers
Section 4: Awareness of Cultural Background and Its Impact on Health Care Delivery
Section 5: References and Resources
Diabetes and Cultural Foods Guide
Food choices may be influenced by one’s culture, beliefs, life experiences and level of acculturation. Inappropriate assumptions may impact any advice and decision-making on diet and nutrition. Support your ability to counsel diabetic patients of various cultural backgrounds with the Diabetes and Cultural Foods Guide. Learn about common beliefs and practices, and consider dietary suggestions for each of the four cultural groups represented in this guide: Hispanic/Latino, African American, Middle Eastern and Asian.
Diabetes and Cultural Foods Guide
Cultural group characteristics and nutrition-based suggestions presented in this guide are general, and are no substitute for a full nutrition intervention. The Health Education Department at L.A. Care has registered dietitians who can provide comprehensive telephonic and virtual nutrition consults upon referral. To refer L.A. Care members for nutrition consultation on common conditions and other services, please find our Medical Nutrition Therapy Referral Form, Health Education Referral Form and the Medically Tailored Meals Referral Form here.
Text4baby is a FREE mobile information service that provides pregnant women and new moms with information to help them care for their health and give their babies the best possible start in life.
Women who sign up for the service by texting BABY to 511411 (or BEBE in Spanish) will receive free SMS messages each week, timed to their due date or baby’s date of birth. Users may opt out at any time by texting STOP to 511411.