L.A. Care is proud to announce that we will be launching the new Provider Portal on June 1, 2025. Below are answers to some frequently asked questions about the launch.
The new Provider Portal provides an intuitive, user-friendly interface that supports easy adoption of this exciting new technology; enhanced capabilities that allows you to do more online; and streamlined process flows that enable you to interact more efficiently with us through the portal.
Detailed information on new features of the Provider Portal can be found on the L.A. Care Provider Portal Hub web page.
If you are a Portal Admin or an Organization Entity Contact and you have a user account established for the new portal, you can access the portal here.
Users can request access through their Provider Portal Admin. If you are unsure who your Provider Portal Admin is please contact your immediate supervisor/manager or L.A. Care Provider Network Account Manager.
If you are third-party biller or non-contracted provider access is not available at this time. However, you can find important information to assist you with claims and eligibility information on our Claims web page.
If you are unsure who your Provider Portal Admin is, please contact your immediate supervisor/manager or L.A. Care Provider Network Account Manager.
Provider Portal Admins are users that have been identified by your organization as responsible parties to administer and oversee accounts. Provider Portal Admins will be engaged directly by L.A. Care for training and other important resources.
If you are unsure if you are Provider Portal Admin, please contact your L.A. Care Provider Network Account Manager or send a message to L.A. Care.
Other user roles available in the new Provider Portal are:
- General authorized user
- Entity key contact/ Attestation user
- Billing/MSO/ Claims user
Your organization's Provider Portal Administrator can provide other users access to these specific roles.
L.A. Care will offer additional training options to providers after the launch. In the interim, please access pre-recorded trainings and other resources in the L.A. Care Provider Portal Hub.
L.A. Care is offering General Provider Portal Trainings available throughout the month of May. You can register for one of the General trainings on our registration page.
Training Resources will be available on the L.A. Care Provider Portal Hub web page on or before on June 1, 2025.
Recorded trainings will be available on the L.A. Care Provider Portal Hub webpage on or before June 1, 2025.
If you have general questions about the Provider Portal, please reach out to your Provider Network Account Manager. You can also send us a message.
Yes, we will be hosting an office hours series once the Provider Portal launches. Please regularly check on the Provider Portal Hub for further information.
If you need immediate assistance, please reach out to your Provider Network Account Manager.
Details on the sunset of the Legacy Provider Portal will be posted in the Legacy Provider Portal, however, for now the current portal will remain active.
Yes, both portals will run simultaneously for a period of time. Details on this will be shared through future communications.
Eligibility: Member lifecycle of membership with L.A. Care
Claims: Provider Lifecycle of contract with L.A. Care
Authorizations: Lifecycle of contract with L.A. Care
All reporting will continue to remain on the Legacy Provider Portal (current portal). It will transition to the new portal in a future phase. Please continue to use Legacy Provider Portal located here, Legacy Provider Portal, to access reporting.
Recorded training materials and reference guides for select functionality will be available on the L.A. Care Provider Portal Hub web page on or before June 1, 2025.