L.A. Care is proud to announce that we have launched the new Provider Portal. Below are answers to some frequently asked questions about the launch.
The new Provider Portal provides an intuitive, user-friendly interface that supports easy adoption of this exciting new technology; enhanced capabilities that allows you to do more online; and streamlined process flows that enable you to interact more efficiently with us through the portal.
Detailed information on new features of the Provider Portal can be found on the L.A. Care Provider Portal Hub web page.
If you are a Portal Admin or an Organization Entity Contact and you have a user account established for the new portal, you can access the portal here.
Users can request access through their Provider Portal Admin. If you are unsure who your Provider Portal Admin is please contact your immediate supervisor/manager or L.A. Care Provider Network Account Manager.
If you are unsure who your Provider Portal Admin is, please contact your immediate supervisor/manager or L.A. Care Provider Network Account Manager.
Provider Portal Admins are users that have been identified by your organization as responsible parties to administer and oversee accounts. Provider Portal Admins will be engaged directly by L.A. Care for training and other important resources.
If you are unsure if you are Provider Portal Admin, please contact your L.A. Care Provider Network Account Manager or send a message to L.A. Care.
Other user roles available in the new Provider Portal are:
- General authorized user
- Entity key contact/ Attestation user
- Billing/MSO/ Claims user
Your organization's Provider Portal Administrator can provide other users access to these specific roles.
It will be the discretion of the Provider Portal Admins and Entity Contact Attestations users within each contracted provider organization, to provide the necessary access to users based on business need.
Note if access is given to any party not affiliated with LA Care an active BA or other appropriate Data Sharing Agreement must be in place between the contracted provider and the external party.
We will share additional details soon. In the meantime, please proceed as needed to support your business operations.
Yes, any L.A. Care contracted provider may request training for their team. Please note that training sessions are subject to calendar availability.
Additional training options will be offered to providers further down the line post go live. Stay tuned for details on those options after the new portal launches. In the interim, please access pre-recorded trainings and other resources in the L.A. Care Provider Portal Hub.
Training provided by L.A. Care for third-party entities is not available at this time
If you are having problems setting up your account please submit a request to provider portal support team.
L.A. Care will be offering additional training sessions post the go-live of the new Provider Portal, please ensure to check the Provider Portal Hub for updates.
Recorded trainings will be available on the L.A. Care Provider Portal Hub webpage on or before June 2, 2025.
If you have general questions about the Provider Portal, please reach out to your Provider Network Account Manager. You can also send us a message.
Yes, we will be hosting an office hours series once the Provider Portal launches. Please regularly check on the Provider Portal Hub for further information.
If you need immediate assistance, please reach out to your Provider Network Account Manager.
Details on the sunset of the Legacy Provider Portal will be posted in the Legacy Provider Portal, however, for now the current portal will remain active.
Yes, both portals will run simultaneously for a period of time. Details on this will be shared through future communications.
Eligibility: Member lifecycle of membership with L.A. Care
Claims: Provider Lifecycle of contract with L.A. Care
Authorizations: Lifecycle of contract with L.A. Care
All reporting will continue to remain on the Legacy Provider Portal (current portal). It will transition to the new portal in a future phase. Please continue to use Legacy Provider Portal located here, Legacy Provider Portal, to access reporting.
Recorded training materials and reference guides for select functionality will be available on the L.A. Care Provider Portal Hub web page on or before June 2, 2025.