Updated April 3: Coronavirus information for members, providers and resource center visitors.

Transportation Services

IMPORTANT: For emergency transportation services, call 911

L.A. Care members are eligible for both emergency and non-emergency transportation benefits. Depending on your plan and the service needed, prior authorization may be required. Always consult your plan handbook or call Member Services at 1-888-839-9909 (TTY 711) for complete details.

In the News: L.A. Care Free Transportation Helps Thousands

medical van as transportation icon

The California Health Report talks about L.A. Care's free transportation services that make a difference for members.

See how it can help you in "Free Rides to Doctor’s Offices Help Low-Income Californians Get to Medical Care".

 

Medi-Cal

As an L.A. Care Medi-Cal member, you may be able to get transportation to see your doctor and other L.A. Care approved services at no cost. L.A. Care will work with you and your doctor to find the transportation service that best fits your needs and to schedule a ride. Scheduling transportation may require a referral, doctor’s certification and L.A. Care approval, obtained by submitting an NMT Referral & NEMT Physician Certification Form.  This benefit allows for transportation that is the most cost effective and accessible.

Call L.A. Care Member Services at 1-888-839-9909 (TTY 711) to learn more about your transportation options and how to schedule a ride.  

Transportation services that are available to L.A. Care Medi-Cal members include:

Content CTA: 
Non-Emergency Medical Transportation (NEMT)

NEMT Physician Certification Statement Form may be required

This transportation type can include transport by ambulance, litter van, wheelchair van medical transportation services, and/or coordinating with para transit.
The forms of transportation are authorized when:

  • Your medical and/or physical condition does not allow you to travel by bus, passenger car, taxicab, or another form of public or private transportation, and
  • Transportation is required for the purpose of obtaining needed medical care.
Non-Medical Transportation (NMT)

NMT Referral may be required

This benefit allows for transportation to approved medical services by passenger car, taxi, or other forms of public/private transportation.

  • You will have access to an unlimited number of round-trips per year.
  • This benefit does not limit your non-emergency medical transportation benefit.

The forms of transportation are authorized when:

  • Medically necessary covered services.
  • Members picking up drug prescriptions that cannot be mailed directly to the member.
  • Members picking up medical supplies, prosthetics, orthotics and other equipment.
To Schedule a Ride

Talk with your doctor to find out what transportation is right for you.

  • Transportation services include Non-Emergency Medical Transportation and Non-Medical Transportation.

If your doctor agrees that transportation services are necessary, your doctor must complete and submit the NMT Referral or NEMT Provider Certification Form to LA Care as soon as possible.

L.A. Care Covered™ and L.A. Care Covered Direct

The following transportation services are covered:

  • Emergency transportation by ambulance or psychiatric transport van, including emergency transportation provided by non-participating providers. If the emergency occurs outside of the service area emergency transportation would also be covered.
  • Non-emergency medical transportation is only covered in specific circumstances in the service area (all of Los Angeles County excluding Catalina Island)

Review your Evidence of Coverage (Member Handbook) for important information about transportation services offered by your plan with L.A. Care Covered™  or L.A. Care Covered Direct™ or you may also call L.A. Care Covered Member Services at 1-855-270-2327 (TTY/TDD 711) for more details.
 

PASC-SEIU Plan

Emergency transportation benefits are covered to the first hospital which accepts the member for emergency care is covered. This includes ambulance and ambulance transportation services provided through the 911 emergency response system.

Non-Emergency benefits are covered when:

  • Medically necessary
  • Requested by an L.A. Care provider
  • Authorized in advance by L.A. Care.
     

Cal MediConnect

As an L.A. Care Cal MediConnect member, you may be able to get transportation to see your doctor and other L.A. Care approved services at no cost. L.A. Care will work with you and your doctor to find the transportation service that best fits your needs and to schedule a ride. Scheduling transportation may require a referral, doctor’s certification and L.A. Care approval, obtained by submitting an NMT Referral & NEMT Physician Certification Form. This benefit allows for transportation that is the most cost effective and accessible.

Call L.A. Care Member Services at 1-888-522-1298 (TTY 711) to learn more about your transportation options and how to schedule a ride.

Transportation services that are available to L.A. Care Cal MediConnect members include:

Content CTA 2: 
Non-Emergency Medical Transportation (NEMT)

NEMT Physician Certification Statement Form may be required

This transportation type can include transport by ambulance, litter van, wheelchair van medical transportation services, and/or coordinating with para transit.

The forms of transportation are authorized when:

  • Your medical and/or physical condition does not allow you to travel by bus, passenger car, taxicab, or another form of public or private transportation, and
  • Transportation is required for the purpose of obtaining needed medical care.
Non-Medical Transportation (NMT)

NMT Referral may be required

This benefit allows for transportation to approved medical services by passenger car, taxi, or other forms of public/private transportation.
The forms of transportation are authorized when:

  • Medically necessary covered services.
  • Members picking up drug prescriptions that cannot be mailed directly to the member.
  • Members picking up medical supplies, prosthetics, orthotics and other equipment.
To Schedule a Ride

Talk with your doctor to find out what transportation is right for you.

  • Transportation services include Non-Emergency Medical Transportation and Non-Medical Transportation.

If your doctor agrees that transportation services are necessary, your doctor must complete and submit the NMT Referral or NEMT Provider Certification Form to LA Care as soon as possible.

Transportation Services

Medi-Cal
1-888-839-9909 (TTY 711)

L.A. Care Covered™ and
L.A. Care Covered Direct
1-855-270-2327 (TTY 711)

PASC-SEIU Plan
1-844-854-7272 (TTY 711)

Cal MediConnect
1-888-522-1298 (TTY 711)

Category: 
Phone

Links to Visit

NMT Referral & NEMT Physician Certification Form