Quality Improvement Webinar Training Series for IPAs & Providers

An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.

Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.

Save the Date for Future Webinars

Childhood Lead Poisoning Prevention
November 8, 2023 12:00 pm – 1:30 pm

Register or Join Webinar

Creating a Positive Patient Experience Training Series

L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan's commitment to improve member experience.

Training will include sessions for clinicians, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the "extra step." Effective techniques and toolkits will be shared in order to manage for the care experience.

The Fall 2023 series will focus on the foundations of providing a superb patient experience with a new training topic for leadership, clinicians, managers and staff on building an empowered care team.

For Leadership, Clinicians, Managers and Staff

Building an Empowered Care Team: Strategies and Tools for Fostering an Engaged Clinical Practice
Tuesday, October 17, 12 pm – 1 pm

Register or Join Webinar

Tuesday, November 28, 12 pm – 1pm

Register or Join Webinar

For Clinicians

Leading to a Positive Patient Experience: Effective Clinician-Patient Communication
Tuesday, November 7,  12 pm – 1 pm

Register or Join Webinar

Efficient and Effective Office  Visits: It’s About Time
Tuesday, November 14,  12 pm – 1 pm

Register or Join Webinar

For Managers and Staff

A Better Care Experience with AIM
Thursday, October 26, 12 pm – 1 pm

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Managing for Telephone Service Excellence
Thursday, November 2, 12pm – 1 pm

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Questions about the trainings or interested in scheduling a training for your clinic? Email us at Quality@lacare.org