In order to continue providing quality health care and services to its members, L.A. Care began a phased implementation of an additional transportation vendor, Call the Car, on March 1, 2019.
Call the Car will provide transport for your L.A. Care patients along with Logisticare, who will continue to service a portion of L.A. Care's network until otherwise indicated.
Call the Car has been successfully transporting members assigned to other health plans for more than 10 years. In line with their member-centric focus, Call the Car was founded by a physician and a firefighter to provide quality transportation to and from medical appointments.
For your convenience, here is a review of the L.A. Care transportation process:
Transportation Authorization Requests
Non-medical transportation (NMT) is for members who are ambulatory (can walk with/without assistance). NMT does not require a physician certification statement (PCS) form.
Non-emergency medical transportation (NEMT) is for members who require assistance to ambulate (are in a wheelchair, gurney-bound, etc.). NEMT does require a physician certification statement (PCS) form. You can access this form by selecting "Utilization Management Forms" in our Manuals and Forms section.
Contact Information
For Providers: There is one number for you to call to schedule NMT or NEMT services: 1.877.431.2273. Please follow the appropriate prompts for transportation.
For Patients: The way members access transportation services has not changed. Continue to inform Medi-Cal patients to call L.A. Care's Member Services Department at 1.888.839.9909 (TTY: 711), 24 hours a day, 7 days a week, including holidays to schedule transportation for medical visits or for help using the transportation benefit.
Please continue to inform Cal MediConnect patients to call L.A. Care's Member Services Department at this number: 1.888.522.1298 (TTY: 711). Member Services is available 24 hours a day, 7 days a week, including holidays to schedule transportation for medical visits or for help using the transportation benefit.