2018 Timely Access to Care Compliance

October 2018

a doctor holding a clock in front of his face

L.A. Care will be conducting its annual Timely Access to Care compliance audit. As part of the compliance audit, L.A. Care is monitoring and reviewing appointment availability and after-hours accessibility standards. 

On behalf of L.A. Care, the Center for the Study of Services (CSS), an independent NCQA-certified research firm, will be conducting the audits over the next several months. We will be contacting provider offices via fax, email or phone to evaluate patient access to health care providers, as required by the Department of Managed Health Care and other regulatory agencies. 

We encourage you to review your current procedures and update any processes as necessary, to be compliant with the Timely Access to Care Standards. 

Should you have any questions regarding the study, contact CSS at 1-855-545-8771. We appreciate your time and efforts in participating in this important survey to help ensure all members receive quality and appropriate health care services.