IMPORTANT: Are you enrolled in Medi-Cal? Has your contact information changed in the past two years? Give your county office your updated contact information so you can stay enrolled. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services at 1-866-613-3777

Quality Improvement Webinar Training Series for IPAs & Providers

An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.

Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
 

Save the Date for Future Webinars


Sexually Transmitted Infections: Updated Clinical Guidelines to Testing and Treatment
May 5, 2023 12:00 pm – 1:00 pm

Register or Join Webinar


Reducing Firearm Injury & Death: What Clinicians Can Do
May 11, 2023 12:00 pm – 1:00 pm

Register or Join Webinar


QI Webinar: P4P Programs
May 17, 2023 12:00 pm – 1:00 pm

Register or Join Webinar


QI Webinar Provider Reports – PPG/IPA’s & MSO’s
June 14, 2023 12:00 pm – 1:00 pm

Register or Join Webinar


QI Webinar Provider Reports – Physicians and Clinics
June 21, 2023 12:00 pm – 1:00 pm

Register or Join Webinar


Creating a Positive Patient Experience Training Series

L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.

Training will include sessions for clinicians, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.

 

For Clinicians


Leading to a Positive Patient Experience: Effective Clinician-Patient Communication
*Highly recommended foundational course*
April 18, 2023 12:00 pm – 1:00 pm

Register


Patient Access to Care: Balancing Appointment Supply with Appointment Demand
April 25, 2023 12:00 pm – 1:00 pm

Register


Children and Their Parents/Guardians: Talking Through Sensitive Subjects
May 4, 2023 12:00 pm – 1:00 pm

Register

 

For Managers & Staff


Handling Patient Complaints with H.E.A.R.T.
April 20, 2023 12:00 pm – 1:00 pm

Register

 

For Leadership, Clinicians, Managers & Staff


Building an Empowered Care Team: Strategies and Tools for Fostering an Engaged Clinical Practice
*New Training*
May 9, 2023 12:00 pm – 1:00 pm

Register


Building an Empowered Care Team: Strategies and Tools for Fostering an Engaged Clinical Practice
*New Training*
May 16, 2023 12:00 pm – 1:00 pm

Register

Questions about the trainings or interested in scheduling a training for your clinic? Email us at Quality@lacare.org