New Member Data for Member Centered Care: Pronouns, Gender Identity and Sexual Orientation

January-February 2023

group of diverse peopleWhat are we asking? 

L.A. Care is now asking for members’ pronouns, gender identity and sexual orientation. When your patient calls  L.A. Care Member Services, agents will ask for:

  • Preferred Pronouns (he/him, she/her, and they/them, etc.)
  • Sex Assigned at Birth (Female, Male, Unknown)
  • Gender Identity (Woman, Man, Non-binary, etc.)
  • Sexual Orientation (Straight/Heterosexual, Gay or Lesbian/Homosexual, Bisexual, etc.) 

For all options, patients can also choose not to answer the questions. 

Why are we asking? 

L.A. Care values health equity. Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) people are sometimes not treated well in health care. This can lead to worse health outcomes. LGBTQ+ people deserve quality care. Asking for this data helps members get the best care and to feel safe and respected.

L.A. Care supports our LGBTQ+ community!