May and June 2025
As a primary care physician treating L.A. Care's diverse membership, you need efficient communication solutions to deliver optimal care. Using trained interpreters not only meets state and federal requirements.
It also strengthens patient understanding, enhances communication, and improves health outcomes.
Professional Interpreter Services at No Cost:
- Immediate Phone Interpretation: Call (855) 322-4034 for instant access during patient encounters
- In-Person Medical Interpreters: Schedule through Member Services at (888) 839-9909 at least 10-15 business days before appointment
Clinical Best Practices:
- Document each patient’s language needs, including whether they request or decline interpreter services.
- Do not rely on patient-provided interpreters, which can compromise clinical communication.
- Avoid using family members, minors, or untrained bilingual staff for medical interpretation.
Why This Matters: Professional medical interpreters help patient better understand their care and lead to higher satisfaction in primary care settings.
Additional Resources:
- L.A. Care's culturally appropriate patient education materials in multiple languages
- L.A. Care's Continuing Medical Education (CME) and Provider Training
- L.A. Care Member Demographics
These services are provided at no cost to support your clinical practice with L.A. Care members.