Understanding Your ID Card
Your Member ID Card contains important information. Below is an explanation of what you will find displayed on your Member ID Card.
L.A. Care Covered ID Card
Your Member ID Card has all the information you need to see your doctor, call the Member Services Department, or contact the Nurse Advice Line. It will also allow you to obtain your prescription medication.
Getting Your ID Card
Once you make your first premium payment, L.A. Care Health Plan will mail your Member ID Card to you in a blue envelope which will display the L.A. Care logo.
Be sure to present your Member ID Card when visiting a health care facility or your doctor.
If you lose your Member ID Card, you may request a new one through L.A. Care Connect, or call Member Services at 1-855-270-2327 (TTY 711) to request a replacement.
L.A. Care Covered™: This logo indicates that you are enrolled in our L.A. Care Covered™ health insurance product.
Covered California™: This logo indicates that the L.A. Care Covered™ health insurance product is part of Covered California™. Covered California™ is California’s insurance marketplace offering Californians the opportunity to enroll in health coverage and receive premium assistance.
Effective Date: The date your health coverage begins.
Plan Level: Your plan level (eg: gold, silver, bronze, etc.) The Plan Level determines your premium amount, the cost sharing/co-pays for services, and your total out of pocket maximum and deductible for medical and pharmacy services.
Name: Your name will be displayed on the Member ID Card. Only the person indicated on the Member ID Card may use this card to obtain services.
Member ID: Your unique ID number. Use this to create a member profile on L.A. Care Connect™.
PCP/Clinic: The primary care physician or clinic you are assigned to.
PCP Phone: The phone number to your primary care physician or clinic you are assigned to.
Medical Group: The medical group you are assigned to. This is the medical group your primary care physician is associated with. When you need to see a specialist, your primary care physician will refer you to a doctor within your assigned medical group.
PCP Visit: The dollar amount you owe when you visit your primary care physician.
Rx Information: Your pharmacy/pharmacist needs this information.
Urgent Care: The dollar amount you owe when you visit an urgent care clinic.
ER Visit: The dollar amount you owe when you receive care at the Emergency Department of a hospital.
Member Services: This is the number you can contact regarding general information such as your enrollment status, current eligibility, premium amount, to make a payment over the phone, and to ask about the health benefits covered under your plan.
Nurse Advice Line: This is the number you can contact if you have questions regarding a non-emergency medical situation or concern. A nurse will be available 24 hours a day, 7 days a week to answer your questions and offer advice.
Behavioral Health: This is the number you can contact regarding mental health services such as behavioral, psychological and emotional health.
Telehealth: This is the number you can contact for information regarding accessing Telehealth Services (Teladoc).