Need Timely Interpreting Help?
- Call us at least 10 business days before your appointment. The more time we have, the more likely we are to find an interpreter for you.
- Provide accurate and complete information.
- Please call Member Services at 1-888-839-9909 (TTY 711) if your appointment changes. Member Services is available 24 hours a day, 7 days a week, including holidays.
Documents in Your Language and Format
You can get member materials in the language or format you want, such as large print or audio.
How to Ask for a Document in Your Language or Format
Call Member Services at 1-888-839-9909 (TTY 711) at to ask for a document in your language/format. Member Services is available 24 hours a day, 7 days a week, including holidays.
You can file a complaint if:
- You feel that you were denied services because you do not speak English
- You cannot get an interpreter
- You have a complaint about the interpreter
- You cannot get information in your language or format
- Your cultural needs are not met