Your Member ID Card has all the information you need to see your doctor, call the Member Services Department, or contact the Nurse Advice Line. It will also allow you to obtain your prescription medication.
Getting Your L.A. Care ID Card
You will receive an ID card that shows you are an L.A. Care member. Keep your member ID card with you at all times. Show the member ID card to the doctor, pharmacy, hospital or other health care provider when you seek care.
Never let anyone use your L.A. Care ID card. Letting someone else use your L.A. Care ID card with your knowledge is fraud.
Within two weeks of enrollment, you will receive a member ID card with the Primary Care Physician (PCP) name, medical group, and PCP phone number. You can choose to schedule an appointment with your assigned PCP or you can select another PCP by calling 1-844-854-7272 (TTY 711) or by accessing the member portal.
Understanding Your ID Card
Your Member ID Card contains important information. Below is an explanation of what you will find displayed on your Member ID Card.
PASC-SEIU Homecare Workers Health Care Plan: This title indicates that you are enrolled in our PASC-SEIU Homecare Workers Health Care Plan at L.A. Care.
Name: Your name will be displayed on the Member ID Card. Only the person named on the Member ID Card may use this card to obtain services.
Member ID: This number is unique to you and will be requested when calling Member Services or can be used to create a member profile on L.A. Care Connect.
Effective Date: The date your health coverage begins.
PCP/Clinic: The primary care physician you are assigned to or the clinic you are assigned to. You should visit your primary care physician for all health care needs. Your primary care physician will be able to refer you to a specialist depending on your medical needs.
Medical Group: The medical group you are assigned to. This is the medical group your primary care physician is associated with. When you need to see a specialist, your primary care physician will refer you to a doctor within your assigned medical group.
Office Visit: The dollar amount you owe when you visit your primary care physician. It also shows your primary care physician's telephone number.
RxBIn, RxPCN, RxGRP: Your pharmacy/pharmacist needs this information.
Member Services: This is the number you can call to get information such as requesting an ID card, change your PCP and ask about your covered health benefits.
Mental Health or Substance Abuse Services: This is the number you can contact regarding mental health services such as behavioral, psychological and emotional health.
Pharmacy Help Desk: This is the number your providers can call to get customer service assistance with your Pharmacy Benefits Manager (Navitus Health Solutions). Your provider may also call this number for pharmacy prescription assistance.
Nurse Advice Line: This is the number you can contact if you have questions regarding a non-emergency medical situation or concern. A nurse will be available 24 hours a day, 7 days a week to answer your questions and offer advice.
Submit Rx Claims to: Your pharmacy/pharmacist needs this info.