Updated April 7: Coronavirus information for membersproviders and resource center visitors.


L.A. Care’s Notice of Privacy Practices is available in the Resources sidebar.

Last Updated: February 21, 2018

We are strongly committed to protecting the privacy of your personal information. The policies below are applicable to the www.lacare.org, www.lacarecovered.org, and www.calmediconnectla.org websites (“Website”) and any L.A. Care Mobile Applications produced and maintained by L.A. Care Health Plan (collectively “Company” or “we”, “us”, or “our”) or by its subcontracted vendors on L.A. Care Health Plan’s behalf.

We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your visit to the Website or Mobile Application, why we gather your information, what we use your personal information for, and when we might disclose your personal information.

By visiting our Websites or our Mobile Application, you are accepting the practices described in our Privacy Policy. Your use of our Website, Mobile Application and Services is also subject to our Terms and Conditions. If you do not agree to the terms of this Privacy Policy, please do not use the Website or Mobile Application and exit immediately. Your continued use of our Website or Mobile Application means you agree to the terms of this Privacy Policy.

L.A. Care Health Plan has a Notice of Privacy Practices that describes how we use and disclose protected health information; the individual’s rights to access, to request amendments, restrictions, and an accounting of disclosures of protected health information; and the procedures for filing complaints. Our Notice of Privacy Practices is available in the Resources sidebar.

Content CTA: 
1. Personal Information

When you sign in to our Website or use our Mobile Application and communicate with us via our Website or Mobile Application, we do not collect personal information about you unless you provide it to us voluntarily. Personal information (“Personal Information”) is any information or data that can be connected to an individual through a certain identifier that may include: social security number, address, e-mail address, birth date, among other items. Personal information does not included publicly available information that is already available to the general public from federal/state/local government records or widely distributed media. Portions of our Website or Mobile Application may allow you to provide us with Personal Information in order for us to deliver requested materials, products or services to you, respond to your questions, or enable you to update information. Additionally, registration may be required and Personal Information may be collected in certain portions of the Website or Mobile Application in which you specifically and knowingly provide such information (e.g., subscription registration, community postings such as chat rooms or bulletin boards, suggestions, or customer service requests).

2. Use of Personal Information

Personal Information is used only for the purpose it was provided. We do not sell, license, transmit or disclose Personal Information that you provide to us outside of L.A. Care Health Plan except when required by law, and any such disclosure of any Personal Information is performed within the parameters of applicable laws and regulations.

3. Anonymous Information

Through your use of the Website or Mobile Application, we may also gather certain information that does not identify you individually (“Anonymous Information”). Generally, this information is collected through “traffic data” and may involve the use of “Cookies,” “IP Addresses” or other numeric codes used to identify the computer or mobile device that you are using to access the internet.

4. Use of Anonymous Information

We use Anonymous Information to help us determine how people use parts of the Website or our Mobile Application and who our users are so we can improve our Website and Mobile Applications to better meet your needs. We also use Anonymous Information to provide statistical “ratings” information in aggregated form to our partners and other third parties about how our users collectively use our Website and our Mobile Application. We may also use or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary.

5. Policies for Children Under 13

We do not knowingly collect any information from persons under the age of 13. If we learn that any persons under the age of 13 have provided information about themselves, the information will be deleted. Our Website and Mobile Application are designed for adults. Our Website and Mobile Application are not intentionally targeted to children under the age of 13. Children under the age of 13 should not use our Website and Mobile Application without obtaining prior parental consent.

6. Cookies

We use Cookies to provide some of the services on our Website. “Cookies” are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies can make the website easier for you to use by saving your passwords, purchases, and preferences on our Website. The use of Cookies is standard in the Internet industry, and many major websites use them. Cookies do not identify a user and only identify a user’s computer.

We may use third party vendor advertising networks, including Google, to act on our behalf to use Cookies to track and analyze our user’s visits to our Website. This helps us to understand what parts of our Website are most helpful to our users. We also may use Cookies to provide you with advertisements about L.A. Care based on your prior visit to our Website. We do not use Cookies to pass data to or share data with other websites or to send you third party advertisements. We do not attempt to look at or examine other Cookies or other information that may be stored on your computer. If you do not want Cookies you may set your browser to refuse Cookies but this may limit your ability to take full advantage of our Website. Users can receive information on how to opt out of Cookies by visiting http://www.google.com/policies/technologies/ads/ or by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/.

7. Internet Protocol Addresses

An Internet Protocol Address (“IP Address”) is a number that automatically identifies the computer or machine that you are using to access the Internet. The IP address enables our server to send you the web pages that you want to visit. It may disclose the server owned by your Internet Service Provider. We utilize your IP Address to help diagnose problems with our server and to support our site administration.

8. Spyware

We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.

9. Newsletters

In the event that we distribute newsletters or RSS feeds, we collect e-mail addresses and may collect zip codes and other information of all users who subscribe to these publications. Anyone who wishes to stop receiving this newsletter can, at any time, click on the “Unsubscribe” feature located within each newsletter.

10. Public Areas, Chat Rooms and Newsgroups

Please remember that any information you share in public areas, such as message boards or feedback sections, becomes public, and therefore this Privacy Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any Personal Information that you expect to keep private.

11. Third-party Agents

We occasionally have third party agents, subsidiaries, affiliates and joint ventures that perform functions on our behalf. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using or altering this data in any way other than to provide the requested services to the Website and Mobile Application.

12. Links to Other Websites

This Privacy Policy applies only to the L.A. Care Health Plan site, not to other companies’ or organizations’ websites to which we link. These links include links from sponsors, partners and others and are beyond our control. These other sites may send their own cookies to you, collect your data, or solicit your personal information. Always be aware of where you end up. We are not responsible for the actions and privacy policies of third parties and other websites. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with any other website.

13. Security Policy

The importance of security for all Personal Information associated with you is of utmost concern to us. We exercise great care in providing secure transmission of your information from your computer or mobile device to our servers. Personal Information collected by our Website is stored in secure operating environments that are not available to the public. We employ the use of built-in firewalls (a combination of computer hardware and software) to keep unauthorized users from accessing information through our computer network. Only those employees or agents who need access to your Personal Information in order to do their jobs are allowed access, each having signed confidentiality agreements or contractual agreements to protect your data. Any employee or agent who violates our privacy and/or security policies is subject to disciplinary action, including possible termination of employment or contract and civil and/or criminal prosecution.

We aim to protect and keep confidential all information which is voluntarily provided to L.A. Care Health Plan through this Website and Mobile Application, and to treat such information with the same consideration and confidentiality as any information sent to us by the U.S. mail or communicated to us by telephone.

14. Communications with Our Website

If you have any questions about this Privacy Policy or the practices of this Website or Mobile Applications, please contact:

Web Team
1055 W. 7th Street, 10th Floor
Los Angeles, CA 90017

15. Changes to Privacy Policy

L.A. Care Health Plan may amend this Privacy Policy from time to time. Such changes will be publicly posted in this area of the Website.