Los Angeles Area Fires — Service Updates for L.A. Care Members

Monday, November 12, 2018

Updated 11/14/18

L.A. Care Health Plan is taking all steps necessary to ensure that our members who are impacted by the latest wildfires are receiving the services necessary to help them through this experience. Our primary concern is the immediate health and safety of all in the fire areas, and we urge members to abide by evacuation orders.

With the acting governor declaring a state of emergency for part of Los Angeles and Ventura counties, L.A. Care has also activated its own disaster plan:



L.A. Care will help members fill prescriptions early or fill them at an out-of-network pharmacy if their medications were lost in the fire, left behind during an evacuation, or their regular pharmacy is shut down due to the emergency.

Please contact us at 1-888-839-9909 (TTY 711) for further assistance. We are available 24 hours a day, 7 days a week, including holidays for emergency or urgent situations. If you know of another L.A. Care member in need, please let them know this service is available to them.



If you are a member whose planned medical transportation could be impacted by the fires currently active in and around Los Angeles County, we will accommodate changes to your existing reservation. In addition, we will waive the advanced notice requirement to allow you to reschedule for a future date or alternative facility. Contact L.A. Care Transportation at 1-866-529-2141 to request a change to your existing reservation.


Health Care Providers

L.A. Care understands that during this emergency some members may have to seek out-of-network services. This may happen if a member's usual provider is unable to work because the facility is shut down, or the provider is directly impacted by the fires.  

For guidance in this situation, please call one of the following numbers:

Medi-Cal 1-888-839-9909
Cal MediConnect 1-888-522-1298
L.A. Care Covered 1-855-270-2327
PASC-SEIU Plan 1-844-854-7272

For people with a hearing impairment, assistance is available through the 711 relay service.


Mental Health

Survival is paramount in any disaster, but after the flames have been extinguished, a second trauma often arises — the pain associated with loss and memories of the chaos.   

L.A. Care provides mental health services through the Los Angeles County Department of Mental Health. For information about counseling related to stress or grief during or after the fires, call 1-800-854-7771.

The Disaster Distress Helpline is also available 24 hours a day, seven days a week to provide immediate crisis counseling for people who are experiencing emotional distress related to a disaster. Call 1-800-985-5990 (TTY 1-800-846-8517) or text TalkWithUs to 66746 to connect with a trained crisis counselor. This hotline is free, multilingual and confidential.

Smoke Exposure and Air Quality

The California Department of Public Health (CDPH) issued an advisory regarding wildfire smoke inhalation, including steps to take when residents are able to return to the area safely. CDPH also has a very informative Wildfire Smoke FAQs, which answers questions related to issues such as reducing exposure to smoke, effects on health and water supplies, and the ineffectiveness of masks.

The South Coast Air Quality Management District (SCAQMD) continues the smoke advisory that was issued on November 9, which details the status of the Woolsey and Hill Fires, projected movement of smoke by wind patterns and the areas affected by direct smoke and unhealthful air quality. You can see their daily advisory updates and access other air quality resources at the SCAQMD website.

Additional Information

L.A. Care wants our members, colleagues, staff and residents to know that our thoughts are with you. We're also sharing some messages from public safety agencies in the hopes that they will help you and your loved ones during this dangerous time.

If you live in an area affected by these fires, please be careful and follow the instructions of the public safety officers that are working to protect lives and property. 

If you live in an area that is not yet affected by the fire, but have been alerted to future dangers, you may find the information at the Los Angeles County Woolsey Fire website to be helpful. They are also providing alerts and evacuation information on the official Los Angeles County Fire Department Twitter account (@LACoFD) or the official Los Angeles County Twitter account (@CountyofLA).

The Los Angeles Fire Department suggests keeping the six “P’s” in mind in case you must evacuate:

  • People and pets
  • Papers, phone numbers and important documents
  • Prescriptions, vitamins and eyeglasses
  • Personal computers
  • "Plastic" (credit cards, ATM cards) and cash


About L.A. Care Health Plan

L.A. Care Health Plan serves more than 2.2 million members in Los Angeles County, making it the largest publicly-operated health plan in the country. L.A. Care offers four health coverage plans including Medi-CalL.A. Care Covered™L.A. Care Cal MediConnect Plan and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. As a public entity, L.A. Care’s mission is to provide access to quality health care for L.A. County's vulnerable and low-income communities, and to support the safety net required  to achieve that purpose. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, visit lacare.org or follow us on TwitterFacebookLinkedIn, and Instagram.



Media Contact
Penny Griego Media Relations Specialist
213.694.1250 x 4560
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