Getting Care

As a member of L.A. Care Health Plan, it’s vital to get the right kind of care when you need it. But first you need to know the types of care offered and when is the right time to use them.
 

Routine Care

Routine care is normal care you get from your doctor. This care may be checkups, physicals or taking care of a long-term health issue. 
 

Urgent Care

This type of care is for a health issue that needs to be treated within 24 hours but won't cause death. Often, you can get urgent care if you are not able to see your normal doctor.
 

Emergency Care

This type of care is for health issues that could cause death and that need care right away.
 

How to Get Care

  1. Call your doctor. You may speak to an operator who answers calls for your doctor’s office when it is closed. 

  2. Ask to speak to your doctor or the doctor on call. A different doctor may answer your call if yours is not able to do so. A doctor is on hand by phone 24 hours a day, 7 days a week, and also on weekends and holidays.

  3. Describe your health problem and follow any directions that are given.
     

Other Services

  • Nurse Advice Line: You may also call the Nurse Advice Line at 1-800-249-3619 (TTY 711), 24 hours a day, 7 days a week.

  • ​Help Getting to Your Appointment: We work with LogistiCare to help those who need a ride get to and from the doctor's office. 

  • Member Services: Call Member Services to find an urgent care clinic close to you.
     

How Long Should I Wait for My Appointment?

Your health is our top priority. We want to make sure you can get care when you need it. Here’s what to expect when you request an appointment.

Routine Primary Care

Appointment Type: Checkup or follow-up

Appointment offered within: 10 business days or less

Urgent Care

Appointment Type: For conditions that need attention quickly but are not life-threatening

Appointment offered within: 48 hours or less

Emergency Care

Appointment Type: For life-threatening conditions that need care right away

Appointment offered within: Immediate 24 hours a day, 7 days a week

First Prenatal Visit

Appointment Type: Checkup for pregnant women (You don’t need a referral)

Appointment offered within: 2 weeks or less

Routine Specialty Care

Appointment Type: If your Primary Care Provider (PCP) wants you to see an expert in one part of the body or type of illness, called a Specialist. Your PCP must ask for approval before you see a specialist (this is called a referral)

Appointment offered within: 15 business days or less

Please remember to call your doctor’s office if you can’t make it to your appointment. 

If you are having trouble making an appointment or if you have questions, please call Member Services at 1-888-839-9909 (TTY 711), 24 hours a day, 7 days a week, including holidays.