Interpretation & Translation
L.A. Care offers interpreting services at no cost to you in over 200 languages, including American Sign Language (ASL). These services are available 24 hours a day, 7 days a week. You should not use family or friends, especially children, to interpret for you.
To request an interpreter, call L.A. Care Member Services at least 10 days before the visit and be ready to give the following information:
- Your language and L.A. Care ID number
- Visit date, time, and place
- Doctor's name, specialty, and phone number
L.A. Care offers the following videos to guide you through the interpreting process:
You have the right to receive written member-informing materials in your preferred threshold language. Written member-informing materials may include letters, member handbooks, and health education materials. You can also request to receive written member-informing materials in large print, audio, and another format.
We can provide any information in your language over the phone.
Language Service Grievances
Your doctor's office, clinic, or hospital cannot deny services because of your language or disability. You have the right to complain if:
- You feel that you were denied care because of your language or disability
- You could not get care in your language
- You were not happy about the interpreting services
- You could not get information in your language or format
- Your cultural needs were not met
Call L.A. Care Member Services to help you file a complaint in your language. You will not lose your benefits if you complain.
L. A. Care's Threshold Languages
L.A. Care is required to provide language translation of written member-informing materials in the threshold languages listed below. These are the languages most requested within our regional scope: