Health Homes Resources

L.A. Care and other managed care plans work to provide as much information as possible about the Health Homes Program (HHP) to Los Angeles County providers.

Every other Friday, we host webinars to provide additional details and updates as the program moves forward. You can download recordings of these meetings and also register for future webinars.

In addition, we have a set of Frequently Asked Questions to further assist you in learning about HHP.

Webinar Friday Recordings

L.A. Care hosts webinars every other Friday for our CB-CME partners. Select a link to view the recording (.mp4) of a past webinar for 2021.

video iconApr 2: The Whole Person Assessment: Review of the Social Component

video iconMar 19: COVID-19 Vaccine

video iconMar 5: The Whole Person Assessment: Review of the Behavioral Component

video iconFeb 19: The Whole Person Assessment: Review of the Medical Component

video iconFeb 5: Integration of Palliative Care Into Health Homes

video iconJan 22: Medication Review in HHP 

video iconJan 8: The Art of Effective Engagement with People Experiencing Homelessness 

View 2020 Recordings

Other Recordings

L.A. Care and Health Net, along with our plan partners — Anthem Blue Cross, Blue Shield of California Promise Health Plan, Kaiser Permanente and Molina Healthcare — held town halls in July and September of 2018 to inform stakeholders about this new mandatory Medi-Cal benefit. In addition, L.A. Care hosted a Health Homes 101 webinar on August 23, 2018 and a Health Homes CB-CME Certification Application Webinar on February 8, 2019, which you can view below.

Health Homes 101 Webinar

CB-CME Certification Application Webinar

Frequently Asked Questions (FAQs)

Below are some FAQs about the Health Homes program.

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What is the application and certification process for designating entities as CB-CMEs?

To become a CB-CME, organizations must meet the criteria described in the Department of Health Care Services (DHCS) Program Guide, submit a Letter of Intent (LOI), submit an application, and follow L.A. Care's prescribed certification and contracting process.

L.A. Care and all health plans involved in HHP will require the same LOI form and CB-CME application form. While we have committed to a streamlined CB-CME application and contracting process, there is variability in each health plan's certification process as all health plans have their own approach and strategy for certifying CB-CMEs. One health plan may choose to contract with one entity while another health plan may not.

L.A. Care will work closely with CB-CMEs in assessing HHP readiness. The LOI submission process and CB-CME certification process are intended to assess CB-CME readiness for HHP. All interested entities are encouraged to participate in the LOI submission and CB-CME certification process.

Note: Mental health provider organizations do not need to submit an LOI at this time as Serious Mental Illness (SMI) launch in L.A. County is January 1, 2020. Further information will be provided at a later date.

Are CB-CMEs expected to provide all of the required HHP services?

All Health Homes CB-CMEs must be able to provide all six of the required Health Homes services either as direct services or through subcontracting services. The six required services are:

  1. Comprehensive care management
  2. Care coordination
  3. Health promotion
  4. Comprehensive transitional care
  5. Individual and family support
  6. Referral to community and social support services

CB-CMEs should indicate specific areas of expertise, such as working with people experiencing homelessness, people with mental health needs, dementia, palliative care, and others. CB-CMEs will need to determine how they can adequately provide all of the required HHP services. 

How will L.A. Care ensure CB-CMEs have the required expertise to deliver services?

L.A. Care will have oversight, compliance, and monitoring policies and procedures in place. The CB-CME certification process will outline all the requirements, and CB-CMEs will be held responsible for meeting the terms of their contracts.

Do CB-CMEs need to hire staff specifically for HHP?

CB-CMEs can use a variety of staffing models to create a Health Homes program, including subcontracting. CB-CMEs may hire new staff members or leverage existing staffing infrastructure to serve HHP eligible and enrolled members.

If CB-CMEs have existing roles that correspond to the required HHP roles, there is no need to create new positions just for HHP, as long as the staffing model enables the CB-CME to meet the HHP requirements. CB-CMEs must ensure staff serving HHP enrolled members have sufficient time to dedicate to members at the appropriate staffing ratios. DHCS requires at least a minimum 1:60 staffing ratio for HHP enrolled members, but certain subpopulations may require higher or lower staffing to meet their needs.

The L.A. County CB-CME network structure will depend on the interest and readiness of potential CB-CMEs. All entities, permitted by DHCS, that may serve as a CB-CME are listed in the DHCS Program Guide.

What are the expected staffing ratios for HHP?

The DHCS Program Guide states the aggregate minimum care coordination ratio of Health Homes member to care coordinator, over the course of the two years, is 60:1. However, certain subpopulations may require higher or lower staffing ratios to meet their needs.

How is the HHP multidisciplinary team structured?

Per DHCS, the HHP multidisciplinary team includes a director, clinical consultant, care coordination, community health worker (optional) and a housing navigator (optional). Descriptions of their role and qualifications can be found in the DHCS Program Guide.

What is the anticipated or expected role of hospitals?

Hospitals can choose to serve as CB-CMEs if they desire. Hospitals will be a key place for identifying and engaging HHP eligible members. Given that transitions of care are a required HHP service, hospital discharge planners will be involved. 

Will CB-CMEs have a maximum number of HHP eligible that they may serve?

CB-CME capacity will be monitored by the HHP enrolled member to care coordinator ratio (60:1) outlined by DHCS. CB-CMEs will be required to report to L.A. Care on their HHP capacity.

What is the HHP eligibility criteria?

Individuals must meet a chronic condition criterion and a high acuity criterion in order to be eligible for HHP. You can view the criteria at our Health Homes Eligibility and Services page or in the DHCS Program Guide.

Are duals eligible for HHP?

Cal MediConnect (CMC) members do not qualify to participate in HHP. However, dual eligible members who are in Medi-Cal are eligible to participate in HHP.

How will the HHP referral process operate?

HHP referrals will primarily be received by CB-CMEs and submitted to L.A. Care. All CB-CMEs will be subject to specific HHP trainings across their multidisciplinary teams to ensure all individuals involved in the referral process understand the referral pathway, enrollment processes, intake assessment, and the development of the HHP Health Action Plans (HAP), i.e., patient/member/individual care plan.

L.A. Care will provide CB-CMEs a list of individuals that are likely eligible for HHP to begin outreach, engagement, enrollment, and services provision. There will be a referral process in place that will allow CB-CMEs to refer members to HHP that do not appear on their monthly Targeted Engagement List (TEL).

How will the opt out/disenrollment HHP process operate?

If a member who is enrolled, but then decides to opt out of HHP, the CB-CME will work with L.A. Care to disenroll the member. 

How will HHP operate among other care management & care coordination programs?

The DHCS Program Guide outlines specific exclusionary criteria. HHP enrolled members cannot receive duplicative care coordination services. L.A. Care and other health plans are working with the appropriate L.A. County stakeholders on developing the necessary HHP eligibility and enrollment policies and procedures. More information will be provided at a later time. 

What process will be used to track eligibility information for verification purposes?

L.A. Care will provide CB-CMEs with a monthly Targeted Engagement List (TEL) detailing what members are potentially eligible for Health Homes. We are in process of developing eligibility and enrollment policies and procedures. CB-CMEs will be expected to verify Medi-Cal and HHP eligibility (including screening for any exclusionary criteria) during the enrollment and screening process. More information will be provided at a later time.

How will CB-CMEs submit required data to L.A. Care?

CB-CMEs are required to submit monthly data and reporting to L.A. Care. We are developing policies and procedures and there will be one standard reporting template for HHP CB-CMEs participating in L.A. County. More information will be provided at a later time.

How is L.A. Care leveraging the existing homeless services infrastructure?

L.A. Care and Health Net are working with the Los Angeles County Department of Health Services (including Housing for Health) and the Los Angeles Homeless Services Authority in order to determine how coordination around HHP will be most beneficial for HHP eligible individuals. More information will be provided a later time.

Is HHP the same as home health?

HHP is not the same as home health. HHP is a new DHCS mandated Medi-Cal benefit, authorized under Section 2703 of the Affordable Care Act.

HHP provides comprehensive care management services to help Medi-Cal members with chronic conditions and their physical health, behavioral health and social service needs, including housing. HHP leverages existing care management and care coordination initiatives across L.A. County and expands capacity to serve new populations. 

HHP services require intensive engagements with patients, including required frequent, in-person services where the member lives, works or seeks care. HHP does not provide clinical treatment services.