Affected by the wildfires? See our service advisory for members.

Quality Improvement Webinar Training Series for IPAs & Providers

An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.

Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.

Save the Date for Future Webinars

Risk Adjustment for Cal MediConnect

Learn how to document for accurate risk scoring in CMC.
December 9, 2020 11:00 am – 12:00 pm

Register or Join Webinar

Creating a Positive Patient Experience Training Series

L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.

Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.

Access the flyer to learn more


For Providers Date

Managing an Efficient and Effective Patient Encounter

11:30pm - 12:30pm

How to Succeed with Challenging Situations with Patients 12/11/2020
11:30am - 12:30pm

5pm - 6pm


For Managers and Staff Date

Handling Patient Complaints with HEART

11:30am - 12:30pm

11:30am - 12:30pm