Quality Improvement Webinar Training Series for IPAs & Providers
An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.
Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
Save the Date for Future Webinars
Risk Adjustment for Cal MediConnect
Learn how to document for accurate risk scoring in CMC.
December 9, 2020 11:00 am – 12:00 pm
Creating a Positive Patient Experience Training Series
L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.
Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.
Managing an Efficient and Effective Patient Encounter
|How to Succeed with Challenging Situations with Patients||12/11/2020
11:30am - 12:30pm
5pm - 6pm
|For Managers and Staff||Date|
Handling Patient Complaints with HEART