IMPORTANT: Changes to Medi-Cal rules are coming! Medi-Cal will be available to all people who are 50 years of age or older who meet all Medi-Cal eligibility criteria, and immigration status will not matter. These changes will also let people keep more property and qualify for Medi-Cal. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services at 1-866-613-3777.

Quality Improvement Webinar Training Series for IPAs & Providers

An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.

Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
 

Save the Date for Future Webinars


For IPAs: Encounters for Clinical Quality
Wednesday, March 30, 2022 12:00 p.m. – 1:00 p.m.

Register or Join Webinar


WIC 101
April 6, 2022 12:00 pm – 1:00 pm

Register or Join Webinar


Creating a Positive Patient Experience Training Series

L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.

Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.

Below is a schedule of upcoming webinars provided by SullivanLuallin Group.

For Providers Date

Thriving in a Busy Practice: Strategies to Avoid Burnout

June 2, 2022
12pm - 1pm
Register

A Model to Manage Challenging Situations with Patients: Pandemic Edition

June 16, 2022
5pm - 6pm
Register

Efficient and Effective Office Visits: It’s About Time

June 23, 2022
12pm - 1pm
Register

"Take the Darn Shot!" Motivating Patients Towards Positive Health Behaviors

June 28, 2022
5pm - 6pm
Register

 

For Managers and Staff Date

Managing for Telephone Service Excellence

May 25, 2022
12pm - 1pm
Register

Handling Patient Complaints with H.E.A.R.T.

May 31, 2022
12pm - 1pm
Register

A Better Care Experience with A.I.M.

June 7, 2022
12pm - 1pm
Register

Managing Access and Flow June 21, 2022
12pm - 1pm
Register

 

To be added to the invite list, email quality@lacare.org.