Quality Improvement Webinar Training Series for IPAs & Providers
An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.
Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
Save the Date for Future Webinars
HEDIS Visionaries, Trailblazers, and the Path Forward - Where Do We Go From Here?
September 22, 2021 12:00 pm – 1:00 pm
Proposition 56 Funding & Payments
October 13, 2021 12:00 pm – 1:00 pm
(For non-FQHC practices)
ABA & Behavioral Health Services
October 20, 2021 12:00 pm – 1:00 pm
Childhood Lead Poisoning Prevention
November 10, 2021 12:00 pm – 1:30 pm
Registration link to come...
Creating a Positive Patient Experience Training Series
L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.
Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.
The Fall 2021 series launches October 6th.
Training Schedule
For some sessions, multiple timeslots will be available to accommodate different schedules.
Sessions may go over the allocated time to respond to questions.
| For Providers | Date |
|---|---|
|
Leading to a Positive Patient Experience: Effective Clinician-Patient Communication |
10/06/2021 |
| Efficient and Effective Office Visits: It's About Time |
10/14/2021 |
| When You and the Patient Disagree: Negotiating | |
| “Take the Darn Shot!” Motivating Patients Towards Positive Health Behaviors |
11/16/2021 |
|
A Model to Manage Challenging Situations with Patients: Pandemic Edition |
12/2/2021 |
| Thriving in a Busy Practice: Strategies to Avoid Burnout |
| For Managers and Staff | Date |
|---|---|
| A Better Care Experience with AIM |
10/12/2021 |
| Managing Access and Flow (New Topic)
|
10/21/2021 |
| Managing for Telephone Service Excellence | 12/7/2021 12pm - 1pm Register |
| Handling Patient Complaints with HEART | 12/16/2021 12pm - 1pm Register |