Quality Improvement Webinar Training Series for IPAs & Providers
An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.
Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
Save the Date for Future Webinars
Lead Screening
Learn about the risks of childhood lead exposure, appropriate interventions for children with lead exposure, and how to increase testing.
October 14, 2020 12:00 pm - 1:00 pm
End of Year HEDIS Strategies and Data
Learn how you can take advantage of the final months of the HEDIS year to close gaps in care as well as data gaps. We will review how to best utilize the Provider Opportunity Reports to maximize your HEDIS rates.
October 28, 2020 11:00 am – 12:00 pm
Creating a Positive Patient Experience Training Series
L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.
Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.
Access the flyer to learn more
| For Providers | Date |
|---|---|
|
CLEAR Strategies for a Great Care Experience |
10/06/2020 |
|
Win-Win Negotiation of Challenging Patient Expectations
|
10/20/2020 |
|
Motivating Patients Towards Positive Health Behaviors |
11/05/2020 |
|
Maximizing Video and Telephone Visit Effectiveness
|
11/10/2020 |
|
Managing an Efficient and Effective Patient Encounter |
12/02/2020 |
| How to Succeed with Challenging Situations with Patients | 12/11/2020 11:30am - 12:30pm Register 12/15/2020 5pm - 6pm Register |
| For Managers and Staff | Date |
|---|---|
|
Managing for Telephone Service Excellence During COVID-19 |
10/21/2020 |
|
Handling Patient Complaints with HEART |
12/03/2020 |