Quality Improvement Webinar Training Series for IPAs & Providers
An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.
Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
Save the Date for Future Webinars
For IPAs: Encounters for Clinical Quality
Wednesday, March 30, 2022 12:00 p.m. – 1:00 p.m.
WIC 101
April 6, 2022 12:00 pm – 1:00 pm
Creating a Positive Patient Experience Training Series
L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.
Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.
Below is a schedule of upcoming webinars provided by SullivanLuallin Group.
| For Providers | Date |
|---|---|
|
Thriving in a Busy Practice: Strategies to Avoid Burnout |
June 2, 2022 |
|
A Model to Manage Challenging Situations with Patients: Pandemic Edition |
June 16, 2022 |
|
Efficient and Effective Office Visits: It’s About Time |
June 23, 2022 |
|
"Take the Darn Shot!" Motivating Patients Towards Positive Health Behaviors |
June 28, 2022 |
| For Managers and Staff | Date |
|---|---|
|
Managing for Telephone Service Excellence |
May 25, 2022 |
|
Handling Patient Complaints with H.E.A.R.T. |
May 31, 2022 |
|
A Better Care Experience with A.I.M. |
June 7, 2022 |
| Managing Access and Flow | June 21, 2022 12pm - 1pm Register |
To be added to the invite list, email quality@lacare.org.