L.A. Care Covered™ and L.A. Care Covered Direct
The following transportation services are covered:
- Emergency transportation by ambulance or psychiatric transport van, including emergency transportation provided by non-participating providers. If the emergency occurs outside of the service area emergency transportation would also be covered.
- Non-emergency medical transportation is only covered in specific circumstances in the service area (all of Los Angeles County excluding Catalina Island)
Review your Evidence of Coverage (Member Handbook) for important information about transportation services offered by your plan with L.A. Care Covered™ or L.A. Care Covered Direct™ or you may also call L.A. Care Covered Member Services at 1-855-270-2327 (TTY/TDD 711) for more details.
Emergency transportation benefits are covered to the first hospital which accepts the member for emergency care is covered. This includes ambulance and ambulance transportation services provided through the 911 emergency response system.
Non-Emergency benefits are covered when:
- Medically necessary
- Requested by an L.A. Care provider
- Authorized in advance by L.A. Care.
As an L.A. Care Cal MediConnect member, you may be able to get transportation to see your doctor and other L.A. Care approved services at no cost. L.A. Care will work with you and your doctor to find the transportation service that best fits your needs and to schedule a ride. Scheduling transportation may require a referral, doctor’s certification and L.A. Care approval, obtained by submitting an NMT Referral & NEMT Physician Certification Form. This benefit allows for transportation that is the most cost effective and accessible.
Call L.A. Care Member Services at 1-888-522-1298 (TTY 711) to learn more about your transportation options and how to schedule a ride.
Transportation services that are available to L.A. Care Cal MediConnect members include: