Nurse Advice Line

As a member of L.A. Care Health Plan, you can call a team of professional nurses 24 hours a day, 7 days a week. The nurse will answer your health care questions so you can take care of yourself or your family.

The nurses will help you in your language at no cost to you. Your nurse advice line number is listed on your health plan ID card.

L.A. Care Health Plan Nurse Advice Line: 1-800-249-3619 (TTY 711).

If you are a Medi-Cal member with one of our Plan Partners, you can call the Nurse Advice Line at:

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When should I call the L.A. Care Nurse Advice Line?

You can call the Nurse Advice Line 24 hours a day, 7 days per week for any health related question. If you have specific questions about ongoing treatment, you should call your physician’s office. Nurse Advice Line does not replace your physician’s office.

Do I talk with an advice nurse when I call the L.A. Care Nurse Advice Line

When you first call, a Health Resource Coordinator will ask you questions about the reason for your call. Based on your need, you will be connected immediately to a nurse to give you the health advice you need.

What type of health help can the L.A. Care Nurse Advice Line offer?

Our nurses are trained professionals who can help with health related concerns or advise you on what to do next, including helping you to get urgent or emergency level care.

What should I have ready when calling the L.A. Care Nurse Advice Line?

If possible, please have the patient’s L.A Care identification number when you call. If you’re calling for another L.A. Care member that is a member of your family or a friend, that person should be with you in case the advice nurse has questions about that member’s condition.

What’s the number for the L.A. Care Nurse Advice Line?

Call 1-800-249-3619. The number is also printed on your L.A. Care Member ID card.

What other phone advice services can I get?

When you call 1-800-249-3619 you also get a choice to enter the health information library. This service allows you listen to pre-recorded health topics in English or Spanish.