Making a Payment

Welcome to the L.A. Care Family

Thank you for selecting L.A. Care Covered™ as your health insurance plan. Here is some important information that will answer your questions about paying your monthly premium. 

The premium due date is the 26th of each month.
 

Pay Online

Visit L.A. Care Connect
to make your monthly payment through
your online member account.
 
Pay By Mail

  • Payments should be made payable to L.A. Care Health Plan.

  • Please mail your payments to:

    L.A. Care Health Plan
    L.A. Care Covered™
    P.O. Box 512546
    Los Angeles, CA 90051-9865

    or

    L.A. Care Health Plan
    L.A. Care Covered™ Direct
    P.O. Box 512547
    Los Angeles, CA 90051-9866
When will I receive my first bill?

L.A. Care will send you the first monthly bill as soon as we receive your enrollment information from Covered California.

How do I pay for my first month of coverage?

If you are making your first premium payment, you can:

  • Create a member log-in and make your first payment through L.A. Care Connect,
  • Mail a check or money order to the address provided, or
  • Call our Member Services Department at the toll free number 1-855-270-2327 (TTY/TDD 711) to pay by credit or debit card.
When is my monthly payment due?

Your payment is due on the 26th of each month for coverage the next month. If your payment is not received by the 1st of the month for coverage in the same month, your payment will be considered past due and you will be sent a late notice (example: if we do not receive payment by February 1st for coverage beginning February 1st your payment is past due).

After I pay my first month of coverage, when should I expect each monthly bill?

L.A. Care will mail or email your monthly bill notice on or before the 5th day of each month.

What forms of payment does L.A. Care accept?

We accept the forms of payment listed below. The sections below provide additional information about each type of payment.

e-check (ACH)
Personal checks
Business checks
Cashier's checks
Money orders
Visa, MasterCard, & Discover debit /credit cards

May I pay by phone if I don't have access to a computer?

Yes. You can pay by phone using e-check, Visa, MasterCard, and Discover credit/debit cards. Please call our Member Services department toll free at 855-270-2327 (TTY 711) and let them know you wish to pay your premium by telephone.

What information do I need to make a payment by phone?

You will need to provide the following information:

Name of Enrollee(s);
Customer number (on bill sent by L.A. Care);
Invoice number (on bill sent by L.A. Care);
Credit Card information; OR
Check Account number and Bank Routing number

What forms of payment do you accept online?

We accept the following forms of payment online: e-check, Visa, MasterCard, and Discover debit/credit cards.

What information do I need to pay my bill online?

To pay your bill online, you first need to create a login in at L.A. Care Connect. 
If you are making your first premium payment, you will need your member ID and your date of birth.

Do you accept pre-paid credit cards?

Yes. We accept pre-paid credit cards with the following logos: Visa, MasterCard, and Discover.

What forms of payment do you accept by mail?

We accept personal checks, business checks, money orders, and cashier's checks. Please make your payment payable to: L.A. Care Health Plan.

Please send in your bill stub with your payment to ensure we credit your account properly.

Please do not make your payments payable to Covered California or send payments to Covered California.

Mail your payments to:

L.A. Care Health Plan
L.A. Care Covered™
P.O. Box 512546
Los Angeles, CA 90051-9865

or

L.A. Care Health Plan
L.A. Care Covered™
P.O. Box 512547
Los Angeles, CA 90051-9866

What if I lost the return envelope, where should I mail my payment?

If you lost the return envelope we sent you for mailing your payment to us, please mail your payment to the address listed below. Please remember to include your bill coupon with your payment.

Mail your payments to:

L.A. Care Health Plan
L.A. Care Covered™
P.O. Box 512546
Los Angeles, CA 90051-9865

or

L.A. Care Health Plan
L.A. Care Covered™
P.O. Box 512547
Los Angeles, CA 90051-9866

May I choose to receive my bills via e-mail instead of by U.S. mail?

Electronic billing is available. Please update your billing preferences through your online account L.A. Care Connect Communication Preferences available under Quick Links.

What if I lost my bill?

If this is your first premium payment, please call L.A. Care Covered™ Member Services department toll free at 855-270-2327 (TTY 711) to request copy of your bill. If this is not your first premium payment and have already established a member account, you may print a copy of your bill through L.A. Care Connect.

What if I have other questions about my bill?

If you have other questions about your bill or premium payment, we have a dedicated team ready to assist you. For personalized assistance, please call our Member Services department toll free at 1-855-270-2327 (TTY 711).