L.A. Care Health Plan is required to make certain member health information through a software application of your choice, available on your own device. This is to encourage you to your health care, all in one place, using your tablet or cell phone.
In order to access your data yourself, you will need to download and use an application and give permission for your health care data to be shared. By entering your First Name, Last Name, and Email Address into the web form below, you will receive an email with instructions on how to register on the web site. (Phone Number is optional). Scroll down to the bottom of the web page for the web form, and follow the Web Form Entry instructions.
Please note that your First Name, Last Name, and Email Address must all match the information that LA Care has on file for you. Please contact the Member Services department at the phone number printed on the back of your ID card to change or update this information.
Risks of sharing your health care data
L.A. Care is committed to protecting your privacy and the security of your health care data. However, once you share your health data with another health data application, they will be able to access ALL of your health care data. Sharing only some types of your data may be an option. After you share your data, L.A. Care cannot guarantee the safety of your personal health information and cannot be held responsible if your information is illegally misused or stolen.
Third-party app privacy
We respect your right to share your electronic health care and coverage information with non L.A. Care (third party) web and mobile applications. From the registered third party application(s) or “app(s)” of your choosing, you can request via the in app consent process that your L.A. Care data be imported. Many of these third party applications aren’t bound by the same strict privacy and security requirements that govern health care organizations like L.A. Care and may not be covered by HIPAA.
When considering sharing your health care and/or coverage information with a third party application, be sure to look at their privacy and security policies and learn how they will use and protect your data. It is important for you to take an active role in protecting your health information and you should consider questions including:
- What health data will this app collect? Will this app collect non health data from my device, such as my location?
- Will my data be stored in a de-identified or anonymized form?
- How will this app use my data?
- Will this app disclose my data to third parties?
- Will this app sell my data for any reason, such as advertising or research?
- Will this app share my data for any reason? If so, with whom? For what purpose?
- How can I limit this app’s use and disclosure of my data?
- What security measures does this app use to protect my data?
- What impact could sharing my data with this app have on others, such as my family members?
- How can I access my data and correct inaccuracies in data retrieved by this app?
- Does this app have a process for collecting and responding to user complaints?
- If I no longer want to use this app, or if I no longer want this app to have access to my health information, how do I terminate the app’s access to my data?
- What is the app’s policy for deleting my data once I terminate access?
- Do I have to do more than just delete the app from my device?
- How does this app inform users of changes that could affect its privacy practices?
The Office of the National Coordinator for Health Information Technology offers resources to help you protect yourself as well as the Federal Trade Commission Understanding Mobile Apps | FTC Consumer Information.
Rights under the Health Insurance Portability and Accountability Act (HIPAA) and who must follow HIPAA?
You can find more information about your rights and who is obligated to follow HIPAA here: Your Rights Under HIPAA and HIPAA FAQs for Individuals | HHS.gov. If you think your data may have been breached or used inappropriately by a third party app, you may file a complaint with the Federal Trade Commission. You can also contact the Office for Civil Rights for other HIPAA related concerns. The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) enforces the HIPAA Privacy, Security, and Breach Notification Rules, and the Patient Safety Act and Rule. Entities that must follow the HIPAA rules are called “covered entities,” which include, but are not limited to, health plans, most health care providers, and health care clearinghouses.
Are third-party apps covered by HIPAA?
What should I do if I think my data have been breached or an app has used my data inappropriately?
To learn more about filing a complaint with OCR under HIPAA, visit: https://www.hhs.gov/hipaa/filing-a-complaint/index.html
Individuals can file a complaint with OCR using the OCR complaint portal: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Individuals can file a complaint with the FTC using the FTC complaint assistant: https://www.ftccomplaintassistant.gov/#crnt&panel1-1
Web Form Entry Instructions:
1). Place your mouse cursor into each field, and enter your First Name, Last Name, Email Address and Phone Number (optional). You can use the web form’s voice recognition system to speak any of these values, if you prefer.
2). Click on the SUBMIT button, or on the CLEAR button to clear the form and make any corrections.