An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.
Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
Save the Date for Future Webinars
Documenting SDOH Z Codes and SNS-E Codes
April 3, 2024 | 12 pm – 1 pm
Cognitive Health Assessment Training
April 10, 2024 | 12 pm – 1 pm
Creating a Positive Patient Experience Training Series
L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan's commitment to improve member experience.
Training will include sessions for clinicians, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the "extra step." Effective techniques and toolkits will be shared in order to manage for the care experience.
Please find information below on our upcoming Spring 2024 Patient Experience Training Series.
For Leadership, Clinicians, Managers and Staff
Building an Empowered Care Team: Strategies and Tools for Fostering an Engaged Clinical Practice
Tuesday, June 4 | 12 pm – 1 pm
For Managers and Staff
Handling Patient Complaints with HEART
Thursday, April 25 | 12 pm – 1 pm
Register or Join Webinar
Managing Access and Flow
Thursday, May 16 | 12 pm – 1 pm
For Clinicians
Aligning Patient and Clinical Expectations - Negotiating with Patients
Tuesday, May 7 | 12 pm – 1 pm
Register or Join Webinar
Motivating Patients to Change Health Behaviors
Tuesday, May 21 | 12 pm – 1 pm
Register or Join Webinar
Navigating Challenging Situations with Patients
Tuesday, May 28 | 12 pm – 1 pm
Questions about the trainings or interested in scheduling a training for your clinic? Email us at Quality@lacare.org