Radar on Medicare Advantage Features IHSS Caregiver Training Program

Friday, March 2, 2018

Radar on Medicare Advantage, a subscription publication of AIS Health, showcased L.A. Care's In-Home Supportive Services (IHSS) caregiver training pilot program in "L.A. Care Training Targets Duals at Home for Drop in ER Use." The program is a partnership with the California Long-Term Care Education Center (CLTCEC) to provide training and education to caregivers of L.A. Care's dual eligible members so they can remain as long as possible in the comfort of their own homes. 

The 10-week course teaches caregivers CPR, first aid, medication administration, nutrition and personal care. The program also trains caregivers to be key liaisons with health care providers on early detection of changes in the member's status, where even a small variation from the norm can signal a bigger health problem. 

L.A. Care CEO John Baackes says that giving caretakers the tools to improve a member’s overall well-being at home as well as identify and report a change in function go "hand in hand."

“Our mission at L.A. Care is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents, and to support the safety net required to achieve that purpose,” says Baackes.

"We recognize that quality health care doesn’t happen only in a doctor’s office, clinic or hospital. It happens at home, too, and we want to support that care as well. The pilot resulted in a reduction in ER visits and hospitalizations, the most expensive type of health care, so there is a cost-saving incentive as well."

The publication also reported that training is now available in six different languages, and the locations have changed from trimester to trimester to allow for a greater reach in the county. In a survey after the second trimester, the vast majority of L.A. Care members reported improved physical and mental health since their caregivers went through the training program. Fifty-two percent of the caregivers reported a significant drop in feelings of stress. 

Radar on Medicare Advantage is a biweekly publication that provides strategies and analysis of Medicare Advantage, Medicare Part D and managed Medicaid reimbursement. 

About L.A. Care Health Plan

L.A. Care Health Plan is a public entity and community-accountable health plan serving residents of Los Angeles County through a variety of health coverage programs including L.A. Care Covered™,  Medi-CalL.A. Care Cal MediConnect Plan and PASC-SEIU Homecare Workers Health Care Plan. L.A. Care is a leader in developing new programs through innovative partnerships designed to provide health coverage to vulnerable populations and to support the safety net. With more than 2 million members, L.A. Care is the nation’s largest publicly operated health plan.