Los Angeles — L.A. Care Health Plan announced it was recently awarded the Multicultural Health Care Distinction from the National Committee for Quality Assurance (NCQA). For the second consecutive year, L.A. Care received this accreditation for its Medi-Cal product line, and the first time for L.A. Care Covered, its commercial product line.
The Multicultural Health Care program evaluates how well an organization complies with the standards for the following areas: Collection of race/ethnicity and language data; Provision of language assistance; Cultural responsiveness; and Quality improvement of culturally and linguistically appropriate services, and reduction of health care disparities.
“This recognition is a testimony to L.A. Care’s commitment to providing accessible and quality health care to our diverse membership,” said L.A. Care Chief Executive Officer John Baackes. “Los Angeles County is one of the most diverse regions in the nation, and we pride ourselves in keeping high standards that are sensitive to our members’ needs.”
L.A. Care is one of seven health plans awarded the distinction for its Medi-Cal product line and one of five for its commercial product line.
“Cultural competency is crucial to providing high quality health care,” said NCQA President Margaret E. O’Kane. “Organizations achieving Multicultural Health Care Distinction are leaders in closing the ethnic and racial disparities gap, and NCQA commends them for their dedication.”