Urgent Care

There are times when you need care right away or when you aren't able to see your doctor. But, not all health issues are right for a visit to the emergency room. That's when urgent care is your best choice.

What Is Urgent Care?

Urgent care is care given to you for a health issue that needs to be treated within 24 hours or that happens outside of normal office hours, like at night or on weekends.

How to Get Urgent Care

You do not need to make an appointment. Just call Member Services to find an urgent care center near you.

Same-Day Urgent Care

You may get same-day urgent care. It should not take longer than 48 hours from the time you call to see your doctor for urgent care.

If you are outside of Los Angeles County, you do not need to call your doctor or get pre-approval before getting urgent care. Be sure to let your doctor know about this care. You may need follow-up care from your doctor.

Call Member Services to find an urgent care center near you.

When to Go to Urgent Care
Urgent care is not the same as emergency care.

Go to urgent care for the following:

  • When you can’t get in to see your doctor
  • If it’s after-hours or you need a same-day appointment
  • If you have fever without a rash
  • If you have minor injuries such as a sprain
  • If passing urine is painful
  • If you have continuous diarrhea or loose stools
  • If you have a very bad sore throat
  • If you are throwing up
When to Go to the ER

Emergency care is care for life- or limb-threatening conditions that need fast and immediate care.

Go to the emergency room or call 911 if you experience the following:

  • loss of consciousness or blacking out
  • trouble breathing or shortness of breath
  • seizures with no prior history of epilepsy
  • chest pain or pressure
  • head injuries
  • loss of a limb
  • broken bones
  • open wounds like gunshots or stab wounds
  • slurred speech or sudden inability to move one side of the body
  • uncontrollable bleeding
  • severe abdominal pain
  • severe burns or electrical shock
  • swollowing poison
  • high fever