Report a Problem

If you have questions about the services you receive from an L.A. Care provider, we recommend that you first discuss the matter with your provider.

You may report a problem (or file a complaint) with L.A. Care at any time.

To begin the complaint process, you can call, write or visit us at:

L.A. Care Health Plan
Member Services Department
555 West Fifth Street
Los Angeles, CA 90013

1-888-839-9909

TDD Service: 1-866-522-2731

• Click here to file a complaint
• Click on this sentence to learn more about the Healthy Families Complaint and Appeals process.