Discrimination Is Against The Law
L.A. Care follows state and federal civil rights laws.
L.A. Care does not unlawfully discriminate, exclude people or treat them differently because of:
- sex
- race
- color
- religion
- ancestry
- national origin
- ethnic group identification
- age
- mental disability
- physical disability
- medical condition
- genetic information
- marital status
- gender
- gender identity or
- sexual orientation
L.A. Care provides:
- Free aids and services to people with disabilities to help them communicate better, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats and other formats)
- No-cost language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact L.A. Care Member Services 24 hours a day, 7 days a week, including holidays by calling 1-888-839-9909 (TTY 711). Or, if you cannot hear or speak well, please call (TTY: 711) to use the California Relay Service.
How to File a Grievance
If you believe that L.A. Care has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation, you can file a grievance with L.A. Care Health Plan Chief Compliance Officer..
You can file a grievance in writing, in person, or electronically.
By Phone:
Contact L.A. Care Member Services at 1-888-839-9909 24 hours a day, 7 days a week, including holidays. This call is toll free. Or, if you cannot hear or speak well, please call (TTY: 711) to use the California Relay Service.
In Writing:
Fill out a complaint form or write a letter and send it to:
L.A. Care Health Plan
Chief Compliance Officer
1055 West 7th Street, 10th Floor
Los Angeles, CA 90017
In Person
Visit your doctor’s office or L.A. Care and say you want to file a grievance
Electronically:
Fill out and submit the online Grievance Form or send an email to: civilrightscoordinator@lacare.org
Office of Civil Rights – California Department of Health Care Services
You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically.
By Phone:
Call 1-916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service).
In Writing:
Fill out a complaint form or send a letter to:
Deputy Director, Office of Civil Rights
Department of Health Care Services
Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413
Complaint forms are available at the DHCS website.
Electronically:
Send an email to CivilRights@dhcs.ca.gov
Office of Civil Rights – U.S. Department of Health and Human Services
If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights by phone, in writing, or electronically.
By Phone:
Call 1-800-368-1019. If you cannot speak or hear well, please call TTY: 1-800-537-7697 or 711 to use the California Relay Service.
In Writing:
Fill out a complaint form or send a letter to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at the HHS website.
Electronically:
Visit the Office of Civil Rights Complaint Portal