Transportation Services RFP


L.A. Care is issuing this Request for Proposals (RFP) to solicit proposals for providing health plan member Non-Emergency Medical Transportation (NEMT) & Non-Medical Transportation (NMT) Services. Interested bidders (Bidders) may submit a proposal (Proposal) containing the information requested in this RFP.

Currently, L.A. Care delegates most of its transportation operations to one broker/manager, who subcontracts with many providers throughout L.A. County to offer NMT and NEMT services to L.A. Care members. With this RFP, L.A. Care is looking to build a new transportation model. We are exploring and are open to innovative ways, preferably using multi-pronged approaches, that will allow us to best meet the transportation needs of our diverse membership and will improve their overall transportation experience. This could mean that L.A. Care retains one or more vendors to oversee certain administrative and functional aspects of the transportation program, and may mean that we enter into several direct contracts with different transportation providers who may be assigned to certain levels of NEMT or NMT, to/from specific facilities, zip codes, high-volume locations and destinations, and specific cities within L.A. County. This is a great opportunity for L.A. Care to re-shape how we transport our members to their appointments and back home in a safe, reliable, and timely manner. L.A. Care invites proposals from vendors who are interested in partnering with us to find innovating and creative ways to optimize and improve our transportation program.


The following terms and conditions apply to the submission of proposals.

2.1 Letter of Intent ("LOI")

The LOI is required prior to submission of an RFP response.  The letter must be submitted to L.A. Care Health Plan, Attention: Procurement Department, no later than May 14, 2018.  Please submit the signed letter via e-mail to the address listed below.  Letters must contain the following:

  • Name of the vendor, address, and phone number
  • Name, address, phone and fax number, and e-mail address of the person responsible/contact for the RFP response
  • Brief description of the qualifications and experience of the vendor

2.2 Proposal timetable. The timetable for this RFP is as follows:

Activity Date

Release of Request For Proposal


Letter of Intent (LOI) Due to L.A. Care


Written Questions Due to L.A. Care


Questions and Answers Released


RFP Proposals Due (No Exceptions)


Finalist Selections Made


Finalist Interviews

06/13/18 - 06/22/18

Vendor Selected


Preparation and submission of a Proposal by interested Bidders will be at no cost or obligation to L.A. Care. L.A. Care reserves the right to terminate its efforts to contract for said services without obligation. Proposals and other materials submitted will become the property of L.A. Care and will not be returned. Your proposal must not be marked proprietary or confidential. Please note that L.A. Care is subject to the California Public Records Act.

2.3 Submission of proposals. Proposals shall be submitted to L.A. Care, as follows:

  • An electronic copy shall be submitted

A partial version of the RFP is available as a PDF document under Resources.